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You have laptop  14s-cr2000tu and tagged Bluetooth but wrote that network was a problem.

Bluetooth is used to connect to the mouse or keyboard.  I assume you are running Windows 10 or 11 and not Linux.

 

I assume you cannot connect to the internet using Wi-Fi.  Is that correct?

Did this problem show up after a Microsoft update?

After an HP update from the Support Assistant?

Have you tried running the Network Troubleshooter?

BeemerBiker_0-1663503829298.png

 

 

Please bring up the Device Manager and look under Network and see if you have Realtek or Intel wi-fi so I can recommend the correct driver if it is necessary to update it.

When looking at the Device Manager so you see any alerts that indicate a probem?

 


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