I am writing in reference to Case ID: Edited.

[Shreeshashetty]

Hello Hp support team,

I am writing in reference to Case ID: Edited

I am extremely disappointed to learn that HP is unable to proceed with support simply because the device is out of warranty, despite the fact that the issue in question — a keyboard malfunction — has occurred within just two years of purchase. Now when i am facing wifi and blue tooth hardware not found issue. What is particularly frustrating is that the laptop has been handled with great care and minimal usage, and yet has developed such a significant hardware fault so early in its lifecycle.

As a customer who chose HP for its reputation of quality and reliability, this experience is disheartening. A premium product should not face such critical issues so soon, especially under normal and careful use. Moreover, the response I have received gives me little confidence in the long-term durability or support commitment expected from a brand like HP.

I sincerely request you to re-evaluate the case from a customer satisfaction perspective. While I understand the warranty terms, it is also important for HP to stand by the quality of its products and address such premature issues more responsibly.

I didn’t know . Company like hP will try to shut down the customer by just closing the incident on their face without customer agreeing on  it. If I new this is how HP treat their customer, i would have never buy HP laptop.

Also i would like to know what is the meaning of customer support, if you are going to close the case without customer agreeing on the solution.

This is more like we do what we do and we don't give any importance about customer. 

 
I have escalated the incident and HP has closed it despite I am saying no and once its closed I cant even reach out to them through same email id.

Can  someone help me out how to resolve these issue’s

Thanks,

Shreesha Shetty

[Kuroi_Kenshi]

Hi @Shreeshashetty,

Welcome to the HP Support Community! 

Thank you for reaching out and sharing your concerns. We truly understand how frustrating this situation must be, and we appreciate your patience.

Upon checking your case details, we can confirm that your device is currently covered under an active HP Care Pack, and the repair service should be free of charge as per the coverage.

We noticed that your laptop was submitted for repair today, and our system reflects that it is under Care Pack warranty. Could you please confirm if you were asked to pay for the repair at the service center or by any agent?

If so, kindly let us know immediately so we can escalate this and ensure the issue is resolved appropriately. HP is committed to delivering reliable service, and we want to make sure you receive the support you're entitled to under your Care Pack.

Looking forward to your confirmation.

Best regards,

[Shreeshashetty]

Hi @koroi_kenshy

This is when i went to HP service center  and extend the warranty. Its highly disappointing the kind of support i received in online, email and call. I am not happy with HP product build quality overall i have used laptop previously none of them i face mother board, keyboard and multiple part failure issue within 2 years. As a customer i will never buy or recommend HP laptops. People just close incident without user agreeing as if closing the incident will resolve my issue. I understand i asked for free of charge service still if you are closing this request have open the new one as my laptop was still required repair. I am still not happy with build quality, But as a customer i have brought hp laptop and no other option then renewal the warranty and repair the laptop.

thanks

Shreesha Shetty

[Kuroi_Kenshi]

Hi,

Thank you for your response and for sharing your experience in detail.

We sincerely regret the inconvenience and frustration this situation has caused you. Your feedback about the support experience and product quality is heard and taken seriously. It is never our intention to close a case without customer agreement, and we apologize if it came across that way.

We truly appreciate your decision to extend the warranty and proceed with the repair despite the challenges faced. Your input is valuable and will be shared with the concerned teams to help improve our service and product experience.

Please be assured that your device is now under active Care Pack coverage, and you are entitled to free repair as per the warranty. If you encounter any issues related to billing or if you're asked to pay again, please let us know immediately so we can escalate and resolve it swiftly.

We’re here to support you through the repair process and beyond.

Best regards,