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HP Recommended

Hi there - I've recently upgraded my Sky broadband router. My HPEnvy series 5530 can see the router but won't connect when the password is added. 

I've done a network reset. I've tried using the WPS button on the side of the router. I've pulled out the power cable. Now at a complete loss as to what to try next. Could you please help?

Thank you in advance  

1 REPLY 1
HP Recommended

@PollyDave 

 

Welcome to the HP Community Forum.

 

Is your new router dual band?

This printer only connects to 2.4GHz.

Ensure the router is broadcasting on both frequencies.

Create a separate SSID named network for each band / frequency.

Connect the printer to the SSID named network for the 2.4GHz.

 

Example - Dual Band Network - Considerations

SSID_Dual_Band_Example_14SSID_Dual_Band_Example_14

 

 

References / Resources / Examples

 

 Wireless printing center – Replacing your Wireless Router

 

Wireless Center > Section: Common Questions > Topic Printer no longer works on network

Section:  Mesh Networks

 

Wireless Printing Center – Static IP Address

 

 

Some of the more common remedies grouped here:

Wireless Printing Center > Common Questions > Printer no longer works on network

 

 

User Guide

Page 54

 

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP ENVY 5530 e-All-in-One Printer series 

 

Thank you for participating in the HP Community:

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.