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12-03-2022 08:42 AM
Hi there - I've recently upgraded my Sky broadband router. My HPEnvy series 5530 can see the router but won't connect when the password is added.
I've done a network reset. I've tried using the WPS button on the side of the router. I've pulled out the power cable. Now at a complete loss as to what to try next. Could you please help?
Thank you in advance
12-03-2022 08:51 AM
Welcome to the HP Community Forum.
Is your new router dual band?
This printer only connects to 2.4GHz.
Ensure the router is broadcasting on both frequencies.
Create a separate SSID named network for each band / frequency.
Connect the printer to the SSID named network for the 2.4GHz.
Example - Dual Band Network - Considerations
References / Resources / Examples
Wireless Center > Section: Common Questions > Topic Printer no longer works on network
Section: Mesh Networks
Some of the more common remedies grouped here:
HP Printer Home Page - References and Resources
Learn about your Printer - Solve Problems
“Things that are your printer”
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more
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