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SafireAWolfbane
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I can't get my desktop/monitor to connect to the internet.

HP Recommended
HP w185e and HP Pavilion P2 Series
Microsoft Windows 7 (64-bit)

For my desktop: HP Pavilion p2 Series, Product  Number QP812AA#ABA.

 

For my monitor: HP w185e, Product Number XL883A.

 

I don't know what all has been done to the computer. I have a DVI-D cable and an ethernet cable. The internet I am using is Netgear.

3 REPLIES 3
Raj1788
HP Support Agent
HP Support Agent
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Message 2 of 4
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@SafireAWolfbane

 

Did you try with a different cable and check if it works.

Do you see any light while connecting the cable?

Do you see any red x or exclamation mark on the on ethernet on the taskbar?

 

Keep me posted.

 

Thank you for joining the HP Community.

Have a great day!

Cheers 🙂

 

Raj1788
I am an HP Employee 

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SafireAWolfbane
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We originally had a VGA canle but the port is broken so we switched to DVI-D. There is a red X on the internet icon on the taskbar. I don't remember if i have seen a light come on anywhere... if there is a light, i can't tell. Should i look closer for a light? Would that be more helpful?

 

Thank you so much for replying!

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Raj1788
HP Support Agent
HP Support Agent
11,683 11,674 582 663
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@SafireAWolfbane

 

Refer to this document: https://support.hp.com/in-en/document/c01857699

 

Keep me posted.

 

Have a great day!

Cheers 🙂

Raj1788
I am an HP Employee 

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