• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Guidelines
Are you having hardware issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎11-02-2018 01:29 PM

HP Recommended
Product: p7-1030
Operating System: Microsoft Windows 7 (64-bit)

Hi all:

 

Up to yesterday my desktop was working very well with my wifi. Unfortunately all of the sudden it stopped and now it is just showing a computer icon with a red cross on top of it. I tried to troubleshoot by myself following several online tutorials but unfortunately nothing has worked. I can tell that when I go to Network connections, the only option that shows is Local Area Connection-Network cable unplugged-Realtek PCIe GBE Family Controller. In my research I found this is the  connection through wire but I miss the wireless connection. I tried to download the drivers (LAN_allWin7_7.031_PV_RTL, sp5337) and nothing has worked. If anyone out there could please help me to restore my wifi in my desktop computer that would be awesome!

 

Thank you and I hope someone can help me!

 

Ali

1 person had the same question
1 REPLY 1

‎11-02-2018 01:41 PM

HP Recommended

@Ali85

 

Please try to download and install the following driver

 

http://ftp.hp.com/pub/softpaq/sp71001-71500/sp71421.exe

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.