cancel
turn on suggested results
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Locked It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Ali85
New member
1 0 0 0
Message 1 of 2
254
Flag Post

I cannot connect my desktop to wifi

‎11-02-2018 01:29 PM

HP Recommended
Product: p7-1030
Operating System: Microsoft Windows 7 (64-bit)

Hi all:

 

Up to yesterday my desktop was working very well with my wifi. Unfortunately all of the sudden it stopped and now it is just showing a computer icon with a red cross on top of it. I tried to troubleshoot by myself following several online tutorials but unfortunately nothing has worked. I can tell that when I go to Network connections, the only option that shows is Local Area Connection-Network cable unplugged-Realtek PCIe GBE Family Controller. In my research I found this is the  connection through wire but I miss the wireless connection. I tried to download the drivers (LAN_allWin7_7.031_PV_RTL, sp5337) and nothing has worked. If anyone out there could please help me to restore my wifi in my desktop computer that would be awesome!

 

Thank you and I hope someone can help me!

 

Ali

1 person had the same question
1 REPLY 1
banhien
Level 20
Level 20
98,778 37,820 12,827 27,073
Message 2 of 2
Flag Post

‎11-02-2018 01:41 PM

HP Recommended

@Ali85

 

Please try to download and install the following driver

 

http://ftp.hp.com/pub/softpaq/sp71001-71500/sp71421.exe

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




>
Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation