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Gerald40
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Message 1 of 4
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I don't have internet connection on my desktop, my other devices do

HP Recommended
Pavilion 500-524e
Microsoft Windows 10 (32-bit)

500-524, wireless adapter issue

No network connections

  

 

3 REPLIES 3
Paul_Tikkanen
Level 21
Level 21
141,522 65,086 22,094 34,016
Message 2 of 4
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HP Recommended

Hi:

 

I'm not finding that model number in HP's database.

 

Please use this guide to find the full model number and/or product number of your PC.

 

https://support.hp.com/us-en/document/bph07555

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Gerald40
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HP Recommended

500-424

 

 

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Paul_Tikkanen
Level 21
Level 21
141,522 65,086 22,094 34,016
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HP Recommended

The parts list for your PC indicates that it comes with a Realtek 8188EE wifi adapter.

 

http://partsurfer.hp.com/Search.aspx?searchText=J4W40AA

 

If you don't see that model wifi adapter showing up under the Network Adapters device manager category, then it is possible the wifi card has failed and needs to be replaced.

 

I would suggest replacing the card with an external USB dual band wifi adapter.

 

One thing you can try and see if you can get the adapter to show up again...

 

Go to the device manager, click on the View tab at the top of the device manager window.

 

Select the Show hidden devices option.

 

Go back to the Network Adapters device manager category.

 

If you see the Realtek 8188EE wifi adapter showing up there in light shade, right click on it, select Uninstall, check the uninstall driver box, restart the PC, and see if Windows sets up the card so it works again.

 

If that doesn't work you can assume the adapter has died on you.

 

Also, if you see a device listed in the device manager labeled as a Network Controller with a little ! mark next to it, then the wifi adapter lost the driver, and you can reinstall this one to get it to work again.

 

This package contains the DCHU driver installation package for the Realtek RTL8188EE, RTL8723BE, RTL8723DE, RTL8821CE, RTL8822BE andRTL8822CE wireless LAN Controller in the supported notebook and desktop models running a supported Windows 10 or Windows 10 Cloud operating system.

 

https://ftp.hp.com/pub/softpaq/sp96501-97000/sp96885.exe

 

 

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