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‎03-04-2022 06:42 AM

HP Recommended
Operating System: Microsoft Windows 11

I have an HP Pavilion 590-p0057c. My ability to connect to the internet via WiFi suddenly disappeared.  One day my computer connected to the internet via Wifi just fine and the next day when I fired it up it indicated that the ehternet connection was missing and gave me no options to connect via Wifi.  Under Network Properties it shows: Name: WiFi, Description: Realtek RTL8821CE 802.11ac PCIe Adapter, Physical address (MAC): 74:40:bb:81:bf:a5, Status:  Not Present, Maximum transmission unit: 0, Connectivity (IPv4/IPv6):  Disconnected.  I went to HP Support and downloaded the network driver, but that did nothing.  I still only have the ethernet connection as a option.  The Realtek RTL8821CE 802.11ac PCIe does not show up in Device Manager under Network Adaptors.  How do I get my computer to reconnect to the network via Wifi?

1 REPLY 1

‎03-04-2022 07:26 AM - edited ‎03-04-2022 07:27 AM

HP Recommended

If the following is the correct specification for your 590-p0057c then it is not supported in windows 11 with the 8400 CPU

https://support.hp.com/us-en/product/hp-pavilion-desktop-pc-590-p0000i/37730885/model/21299366/docum...

 

If your Wi-Fi was working earlier under win11 then it should still work

I assume you checked the BIOS and verified it is enabled.  If so, then try rolling back the drivers as shown

BeemerBiker_0-1646403831032.png

 

If the "roll back" is grayed out (like above) then delete the driver and check the option to remove from the drive then reboot.

If that does not work then post back here.

 

 

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