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‎06-16-2022 02:16 AM - edited ‎06-16-2022 07:50 AM

HP Recommended
Product: HP Pavilion Gaming Desktop 690-0001ne
Operating System: Microsoft Windows 11

Some time ago the wireless adapter stopped working properly. When I try to connect to wifi it has a tiny range and the Bluetooth doesn't even work a bit(It is recognized by the system that I have Bluetooth but it doesn't connect). I had this issue before I upgraded to windows 11 and still have it. I have tried to download the drivers for it but it doesn't change anything. Does anyone know how to fix this?

8 REPLIES 8

‎06-16-2022 06:57 AM - edited ‎06-16-2022 06:58 AM

HP Recommended

Hi:

 

These are the links to the latest Wi-Fi and Bluetooth drivers HP has for that model Wi-Fi adapter.

 

They are newer than what HP has on your PC's support page:

 

Wi-Fi:

 

2024.0.10.226 

 

https://ftp.hp.com/pub/softpaq/sp136501-137000/sp136987.exe 

 

Bluetooth:

 

1.9.1038.3008

 

https://ftp.hp.com/pub/softpaq/sp136501-137000/sp136892.exe 

 

 

 

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‎06-16-2022 07:47 AM

HP Recommended

It didn't help and i still have low signal.

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‎06-16-2022 08:30 AM

HP Recommended

Sorry, that didn't help. 

 

That model WiFi adapter has lots of problems, and I don't know why HP continues to use them in their PC'S. 

 

Rather than fight with the thing, do yourself a favor and buy a USB dual band WiFi/Bluetooth adapter. 

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‎06-16-2022 08:42 AM

HP Recommended

What if I buy the same adapter and replace it or put a different adapter in there?

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‎06-16-2022 09:04 AM

HP Recommended

The problem is that model Wi-Fi adapter only uses one antenna wire, and any other dual band Wi-Fi/Bluetooth adapter will need two antenna wires, which your PC won't have.

 

You can buy the same model Wi-Fi adapter, but there is no guarantee it will work any better.

 

You can also look at this person's post.  It is for the single band Realtek adapter but perhaps changing some of those settings will work for yours too.

 

My Realtek RTL8188EE adapter wifi Adapter - Slow - HP Support Community - 5573940

 

And this...

 

Realtek RTL8821CE 802.11ac PCIe Adapter always disconnect in windows - Microsoft Community

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‎06-16-2022 09:31 AM

HP Recommended

I don't know how but this made it far worse than before now the range of it is super low.

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‎06-16-2022 09:35 AM

HP Recommended

Change the settings back to where you had them if it made things worse.

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‎06-16-2022 10:19 AM

HP Recommended

Ok.Thanks and one last question if I buy an adapter and put it in the PCIe slot the one PCIe x1 socket will it work?

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