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HP Recommended
HP ENVY Desktop PC TPE01-2000i (1K4E8AV)
Microsoft Windows 11

my wi-fi adapter constantly disconnects

my name is Marty

Thank you

1 REPLY 1
HP Recommended

Hi, Marty:

 

This is the latest driver HP has for your PC's Wi-Fi adapter:

 

2024.0.10.227

 

https://ftp.hp.com/pub/softpaq/sp142001-142500/sp142005.exe 

 

Note that the RTL8822CE Wi-Fi card has been reported by many forum members to have issues.

 

If the driver update doesn't help, the only other suggestion I can offer would be to replace/upgrade that troublesome card to this model, which you can find on Bay.  Search by the HP part number, not the model of the Wi-Fi card:

 

Intel Wi-Fi 6 AX200 ax 2×2 + Bluetooth 5.0 MU-MIMO M.2 2230 non-vPro   HP part # L35282-005

 

Below is the link to the service teardown video for the model series.

 

The Wi-Fi card removal and replacement procedure starts at:  9:06.

 

Removing & Replacing Parts | HP ENVY Desktop TE01-000 | HP Computer Service | @HPSupport - YouTube

 

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.