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‎11-08-2023 07:33 AM

HP Recommended
Product: HP Pavilion All-in-One - 27-d0230z
Operating System: Microsoft Windows 11

I have a replacement keyboard for my HP Pavilion AIO 27 -d0230z sent from factory under warrenty.  Now I need to connect it to my HP desktop.  I don't have a dongle as it seems the receiver is internal. There is no connect button on the keyboard. It doesn't appear to be a bluetooth enabled device.  Please give advice as to how I can connect the replacement keyboard to the computer that was previously connected to the original factory

Category:
4 REPLIES 4

‎11-10-2023 03:38 PM

HP Recommended

Hi @Mawilder,

 

Welcome to the HP Support Community

 

I understand you are facing an issue with your HP Pavilion AIO-27 d0230z connecting a replacement keyboard. Not to worry I will help you to get a resolution to resolve the issue.

 

To assist better:

  • Please refer to this document for steps to find the product details. To find out a different option to recognize the Product details on the HP Product, please check zeros and O may be similar, and Numeric 5 and alphabet S may look similar so please check and try it should work
  • Please provide the keyboard details 

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Take care and have a good day.
Gaya1239 – HP Support.
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‎11-14-2023 08:01 PM

HP Recommended

Hi Gaya1239,   

This is the product information according to HP Support Assistant: 

All in One Desktop:  HP Pavilion All-in-One - 27-d0230z

Product:  3UR10AA
Keyboard:  IC: 5524A-TPCC002K, FCC ID: E8HTPC-C002K
 
Is there anything else you need?  This is very puzzling for me to figure out, and seems it should be so simple. There's no IR or bluetooth receiver or dongle that I can see on the outside.  
Thanks for your help! 
Mawilder
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‎11-14-2023 08:08 PM

HP Recommended

Hi Gaya1239, 

I also found this number inside the battery tray of the keyboard: 

P/N: 9285111-001 Rev. 0C

Model TPC- COO2K

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‎12-02-2023 07:41 AM

HP Recommended

Gaya1239 - I provided the information you requested.  Please let me know what the solution is to replace my keyboard and properly connect it to my HP AIO. 

Thank you, 

Michael

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