Included Wireless Keyboard and Mouse Have no Bluetooth Pairing Buttons

[wrxnofx]

I just bought a new HP Envy Desktop computer for my in-laws. This computer includes a wireless mouse and keyboard, and neither of them work with the computer. I installed new batteries in each, but there is no Bluetooth button on either device to pair them with the computer. The mouse actually does have an on/off button. When I turn the button on the little white light above it illuminates for probably 8 seconds, but the red LED never goes on for the pointer itself. The keyboard has no on/off/pairing button, no buttons of any kind.

How am I supposed to pair these devices to the computer when there is no method by which to pair them?

[Irfan_06]

Hi @wrxnofx,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

It sounds like the wireless keyboard and mouse included with your HP Envy Desktop are not Bluetooth devices but instead use a USB wireless receiver (dongle) to connect to the computer.

Here are steps to troubleshoot and set them up:

Steps to Connect Wireless Keyboard and Mouse:

Locate the USB Wireless Receiver:

• Check the packaging of the keyboard and mouse or inside the battery compartment of the mouse or keyboard. Sometimes, the dongle is pre-installed in one of these devices.

Plug in the Receiver:

• Insert the USB wireless receiver into an available USB port on the HP Envy Desktop.

Turn On the Mouse:

• Ensure the mouse is switched on using the power button.
• The white light indicates the mouse is searching for the receiver.

Test the Devices:

• Once the receiver is plugged in, the keyboard and mouse should automatically connect.
• Test the pointer movement for the mouse and keypresses on the keyboard.

If It Still Doesn’t Work:

Check for Driver Installation:

• Once the USB receiver is connected, Windows should automatically install the necessary drivers. Wait a few moments for the setup to complete.

Try Another USB Port:

• Use a different USB port on the desktop to rule out a faulty port.

Replace Batteries:

• Ensure the batteries are new and correctly installed in both the keyboard and mouse.

Re-Sync the Devices:

• Some wireless devices have a re-sync process, usually involving holding a specific button. Refer to the user manual if the devices have this feature.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[wrxnofx]

Hi, there is no dongle in either the keyboard or mouse. There is no dongle in the box.

[Irfan_06]

Hi @wrxnofx,

I am sorry to hear that the above steps did not help much with finding the wireless dongle to connect the keyboard and mouse but i do appreciate your efforts in performing the troubleshooting steps.

As you have exhausted all the possible troubleshooting steps to fix it. We appreciate your understanding and patience.

I've sent you a private message with the instructions to get in touch with the HP phone support to assist you further. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support