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Get17
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Message 1 of 2
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Intel(R)Wireless AC- 9560 Code 10

HP Recommended
Omen 15 2RJ25LA#ABM
Microsoft Windows 10 (64-bit)

I have an Omen 15 dc-0001la and I cannot conect my laptop to wifi, it doesn't even show me the reds that are aviable, I've tried unistalling the driver and installing it again, restart my pc and other options. I've seen that you can reset the wireless setting from the BIOS, the thing is that I have no idea of how to do so.

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Riddle_Decipher
HP Support Agent
HP Support Agent
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Message 2 of 2
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@Get17 Welcome to HP Community!

I recommend the below steps:

 

Go to Device manager > select the WIFI drivers under network adapter> Right click go to properties  > Under properties go to Power Management Tab> Uncheck  "Allow the computer to turn off this device to save power". 

 

If the issue persists, continue with the below steps: 

  • If your computer has a wireless key or button on or near the keyboard and the wireless activity light is off or amber in color, then press the key or button to enable your wireless adapter. This key might be the F10 key, F12 key or labeled with a symbol of an airplane. 

  • If wireless activity comes on or the activity light turns blue, you have enabled wireless on your system. Try connecting to the Internet again. If problems persist, continue using these steps. 

  • If your computer does not have a wireless key or the wireless activity lights remains off or orange then continues using these steps. 

  • Click Start, type troubleshooting into the Search field. 

  • Select troubleshooting from the search results. 

  • Click Network and Internet. 

  • Click Internet Connections 

For more details consider using the HP Guided Troubleshooter: 

Click here to access it (simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern).

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee

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