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HP Recommended
Microsoft Windows 10 (64-bit)

HP Omen PC has Realtek RTL8822CE 802.11 PCIe adapter. It will, at least once a day (often more) drop from the wifi and not be able to reconnect. I’ll try restarting the PC, making sure adapter is up to date, restarting network adapter, troubleshooting, plug out and reset router, most of all basic steps - nothing works. After some time, for a reason that I don’t understand, it’ll start working again. 

 

It’s incredibly frustrating. Ethernet isn’t an option as my router is not accessible by a cable (it is downstairs, PC is upstairs).

 

Windows is up to date, the adapter driver (i’m told by the PC) is up to date. Even tried turning BT off. All other devices on the network retain their connection while my PC is dropping. 

 

Please help

4 REPLIES 4
HP Recommended

@yilmoo -- do you have an "overheating" situation for your WiFi adapter? That could cause it to "quit".

Then, after it has cooled down, it resumes working.

 

Can you purchase (about $20) a WiFi adapter that connects to a USB-port on your computer, and tell your computer to "disable" the original WiFi adapter, and connect through the new adapter?

 

Do other WiFi devices in your home, e.g., mobile-phone or smart-TV also have WiFi? Do those devices stay connected after your computer loses its WiFi connection? If so, your WiFi router is NOT the problem.

 

HP Recommended

Hi, the issue happened this morning as soon as the PC was turned on - so I’m guessing it wouldn’t be an overheat issue. The PC didn’t even have a chance to heat up and the wifi was already not working. Furthermore, my system vitals look healthy throughout extended use. 

 

And yes as I mentioned, I don’t think the router is the issue, since other devices do stay connected. 

 

Is there something related to network/bandwidth prioritization that could be the issue? Or something software related? Or a defect in the realtek hardware?

 

I can purchase what you suggested as a way to cope, but i’d much prefer if the wifi adapter that came installed on this expensive PC worked as well as other devices. 

HP Recommended

@yilmoo --  i’d much prefer if the WiFi adapter that came installed on this expensive PC worked.

 

Me too. But, since "time is money", buying an adapter seems to be a good trade-off.

 

Of course, one can partially disassemble the PC, to physically replace the current WiFi adapter, if one has the time & skills & knowledge.

 

HP Recommended

Fair enough. I purchased a $20 wifi adapter to use on the $1500 PC. I'll be happy if it helps. 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.