Internal Wireless adapter stopped working

[agpFL1345]

My HP ENVY 23-d027c TouchSmart All-in-One Desktop PC has lost  touch with the installed wireless adapter.  It is not showing up in device manager although it does in programs and features.  I am unable to turn it on again as it has somehow disconnected.  It is a Ralink RT3290 802.11 bgn wi-fi adapter. The only way I am now able to connect with the internet is through ethernet.  This will not work for me long term.  I have tried all the diagnostics and it is still not detectable even though I successfully used it for many years before it suddenly disconnected and does not show up at all in network settings.  I have no airplane mode type button at least that I can find or button that turns on an off the wireless adapter that I can find.  I need help with this as I've spent hours trying to get it back working.

[Paul_Tikkanen]

Hi:

That is a very common problem with the Ralink wifi card and the newer releases of W10.

The wifi and or/bluetooth completely disappear from the device manager.

Unfortunately there is no fix other than to replace the internal wifi card with a different model, and I don't know if there were other wifi cards that were supported in that model.

Or you can go back to Windows 8.1 and the internal wifi/Bluetooth should work fine.

The easiest thing to do would be to purchase a USB wifi adapter.

If the Bluetooth is not working either, you can buy a dual band USB wifi/bluetooth adapter.

Amazon.com: USB WiFi Bluetooth Adapter, 600Mbps Dual Band 2.4/5Ghz Wireless Network External Receive...

[agpFL1345]

Thanks! I will will try that.  I can't tell if bluetooth is working or not so it probably isn't

[Paul_Tikkanen]

You're very welcome.

If there is no Bluetooth device manager category, the Bluetooth quit working too.