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johnsa14
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Internet Disconnecting (Tried all Suggestions from Other Threads: WiFi and Ethernet Affected)

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HP 750-410
Microsoft Windows 10 (64-bit)
 

I have been having issues with my desktop frequently disconnecting from the internet (~ every 5 -15 minutes for a couple minutes). The desktop is a couple years old and has been treated well (i.e., no click bait websites or likely malware: scans show nothing either). I originally had it on ethernet, but thought this was causing the problem (the problem happens on WiFi or ethernet). After switching to WiFi, I have noticed the same patterns.

 

It is an HP 750-410 ENVY Desktop (Core i5-6400, 8GB RAM, 1TB Hard Drive, 256GB SSD)

 

Now that I'm using my new laptop, I realized the internet isn't cutting out, the desktop just loses signal. I have tried the usual suspects: disabled the auto-off power saving feature, factory reset of the router (before realizing it was the PC), turned off bluetooth (which did seem to decrease the frequency and duration of the problem a little), updated drivers, etc...

Anyone have any new suggestions for things to try? I'm not overly familiar with the OS, much less networking, but do know quite a bit with programming in other domains (e.g., Python, R, SAS), so I could probably handle some more complicated suggestions (also, I have tried the obvious power cycling and previously scanned support forums and followed those suggestions with no luck).

 

I am willing to get a new network card (honestly, no idea if this is what it is or what could be the culprit), but want to know what the likely cause is before investing time and money on that. If that seems like likely case, I'd happily accept suggestions on a new compatible one. My PC is just past warranty, so not likely to have any luck. 

 

Thank you all in advance!!!

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Echo_Lake
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Message 2 of 2
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@johnsa14

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help,  I have a few troubleshooting steps we could try to fix the issue:  

 

Firstly, perform Windows Update and HP Support Assistant: ( do not skip any troubleshooting steps if you feel steps are repeating ) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

  1. To open the HP Support Assistant, double-click the HP Support Assistant icon https://support.hp.com/doc-images/932/c05040382.jpg.
  2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
  3. Click Check for updates and messages to scan for new updates.
  4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
  5. Click the update name for a description, version number, and file size.
  6. Select the box next to any updates you want to install, and then click Download and install.

And also run BIOS Update: Follow steps from the link: https://support.hp.com/in-en/document/c00042629

 

Hope this helps! Keep me posted for further assistance.
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Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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