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09-19-2017 07:54 PM
I received my laptop back from repair last week and was able to connect it to the internet and started to customize it. I tried to uninstall McAfee and my system went haywire. I had to do a factory reset in order to get it to come one. Since then, I haven't been able to connect to any web pages. I have 4 diferent browsers installed and none of them work. They all say that my connection isn't secure.
I put it on my sister's wifi and it worked. Brought it home. Nothing. It worked just fine until I tried to uninstall McAfee. I tried using an ethernet but so far that hasn't worked either. All other devices in my household are on the Wifi and they work just fine. Anyone have any ideas?
09-20-2017 04:04 PM
After you ran the factory reset, is McAfee running as it should? It sounds like there is a conflict between your PC network settings and you anti-virus protection.
Have you tried the Windows Network repair utility? Or have you gone into Wi-Fi settings to see if there are any connection issues?
09-20-2017 06:12 PM - edited 09-20-2017 07:36 PM
It keeps telling me that it can't identify the problem. Under the publisher details, it tells me that it detects problems with network connectivity.
I discovered that if I attach the ethernet cord to my router and try to open a page, the page doesn't open. I removed the ethernet cord and opened a browser and was able to get pages to load. The only problem is that it doesn't stick. When the computer restarts, the problem returns.
09-21-2017 08:07 AM
Try running HP Support Assistant and scan for updated drivers. It's possible after running factory reset that you need to update drivers.
09-22-2017 11:26 AM - edited 09-22-2017 11:28 AM
I scanned for drivers and it says everything is up to date. I noticed that my network is configured as Public when it's actually private. Windows 10 doesn't seem to give the option to make it private. So i'm wondering if that's the problem.
09-22-2017 01:13 PM
Hmmmm.....when you connected to your network, did you have to enter a password?
Have you tried forcing your PC to forget the network and then reconnecting to it?
09-27-2017 02:29 PM
Try to remove the offending program. I use Ccleaner.
The insecure network message is probably accurate, some A/V, scanners and other helpful proggies point out the obvious.
So it is trying to get you to use something like a VPN, end to end encryption, sometimes a chargeable extra.
If I upgrade AVG to the pro version I can secure my internet traffic.
So you can accept the status quo, remove all and replace with another or whatever suits you..