Internet connection

[ellenbalizabeth]

Can't connect to the internet I ran a diagnosis and it said something about real Tech not working right please help me connect to the internet again

[Raj_05]

Hi @ellenbalizabeth,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like there might be an issue with the Realtek network adapter driver on your HP laptop. Here's a step-by-step guide to troubleshoot and resolve the issue.

Restart your laptop: Sometimes a simple restart can fix connectivity issues.

Check physical connections: Ensure that the Ethernet cable or Wi-Fi connection is properly connected.

Update the Realtek network adapter driver:

• Go to the Device Manager by pressing Win + X and selecting Device Manager.
• Expand the "Network adapters" section.
• Right-click on the Realtek network adapter and select "Update driver."
• Choose the option to search automatically for updated driver software. If there's an update available, it will be installed.

Rollback the Realtek network adapter driver:

• If updating the driver doesn't work, you can try rolling back to a previous version.
• In the Device Manager, right-click on the Realtek network adapter, select "Properties," go to the "Driver" tab, and click on "Roll Back Driver" if the option is available.

Reinstall the Realtek network adapter driver:

• If rolling back the driver doesn't work, you can try reinstalling it.
• In the Device Manager, right-click on the Realtek network adapter, select "Uninstall device," and then restart your computer. Windows will reinstall the driver automatically.

Check for Windows updates:

• Sometimes, Windows updates include fixes for driver issues. Go to Settings > Update & Security > Windows Update, and check for any available updates.

Reset TCP/IP stack:

• Open Command Prompt as an administrator (search for "cmd" in the Start menu, right-click on Command Prompt, and select "Run as administrator").
• Type the following commands one by one and press Enter after each:

netsh winsock reset 

netsh int ip reset 

ipconfig /release 

ipconfig /renew

• After executing these commands, restart your computer and check if the issue is resolved.

By following these steps, you should be able to troubleshoot and resolve the internet connectivity issue on your HP laptop. 

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support