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WaltJoh
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Message 1 of 4
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Solved!

Internet speed is very slow - but network is ok

HP Recommended
23-g209
Microsoft Windows 10 (64-bit)

This system has recently become very slow with the internet.  Other functions seem ok.  The speed has been good until recently, the last 2 to 3 weeks.

 

This computer speed test on internet is ~9Mbs , other computers on same router are 90Mbs++  (comcast cable).

The speedtest speed is the same on E.N. or on WiFi. 

The E.N. speed is >100Mbs.

I have turned off the firewall, realtime virus check, and the speed barely changes.

The windows trouble shooting shows No Problems Found,

A CPU test show the CUP running at 100%.

Task Manger show no unusal applications and total CPU usage at 10% to 15%.

 

 

All updates are installed according to the HP support tool.

 

Computer model number is 23-g209

Product number is J4W20AAR#ABL

OS is Windows 10 Home 64-bit 

 

 

Thanks for you help.

 

Walt Johnson

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
The_Fossette
HP Support Agent
HP Support Agent
29,155 21,003 1,966 2,659
Message 2 of 4
Flag Post
HP Recommended

Hi @WaltJoh

 

Welcome to the HP Forums!

 

I appreciate you taking the time to share your concern and thank you for using this forum, it is a great place to find answers.

 

I reviewed your post and I understand that the Internet speed is very slow.

 

I’d love to help!

 

Awesome job on diagnosing the issue correctly and performing smart troubleshooting before posting your question on HP forums. Kudos to you on that score.  It is a privilege to work with tech-savvy and technically competent customers like you and we greatly value your business with HP. It is a genuine pleasure to share this platform with you. 

 

I recommend you to uninstall and reinstall the wireless card driver and check if it helps.

 

If the issue persists, follow the steps in the below article.

 

http://hp.care/2c86VnP

 

Let me know how it goes and you have a good day ahead.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Take care now and have a splendid week ahead.

 

Take care!

 

Cheers!

The_Fossette
I am an HP Employee

View solution in original post

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3 REPLIES 3
The_Fossette
HP Support Agent
HP Support Agent
29,155 21,003 1,966 2,659
Message 2 of 4
Flag Post
HP Recommended

Hi @WaltJoh

 

Welcome to the HP Forums!

 

I appreciate you taking the time to share your concern and thank you for using this forum, it is a great place to find answers.

 

I reviewed your post and I understand that the Internet speed is very slow.

 

I’d love to help!

 

Awesome job on diagnosing the issue correctly and performing smart troubleshooting before posting your question on HP forums. Kudos to you on that score.  It is a privilege to work with tech-savvy and technically competent customers like you and we greatly value your business with HP. It is a genuine pleasure to share this platform with you. 

 

I recommend you to uninstall and reinstall the wireless card driver and check if it helps.

 

If the issue persists, follow the steps in the below article.

 

http://hp.care/2c86VnP

 

Let me know how it goes and you have a good day ahead.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Take care now and have a splendid week ahead.

 

Take care!

 

Cheers!

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
WaltJoh
Author
New member
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Message 3 of 4
Flag Post
HP Recommended

The Fossette,

 

Thanks for your reply.

 

The driver reinstall did not improve it.

 

And the Network diagnostic still reported nothing wrong.

 

Then I started your suggested artcle.  AND WHEN I powered off this PC and the router at the same time, it fixed it.  I had previously reset the router and the pc but not at the same time!

 

Go figure!

 

Thanks again.

 

Walt

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The_Fossette
HP Support Agent
HP Support Agent
29,155 21,003 1,966 2,659
Message 4 of 4
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HP Recommended

Hi @WaltJoh

 

Thank you for posting back.

 

Perfect, I am really glad to hear that! 

 

If any other questions arise, please feel free to write back to me.

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
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