• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎11-23-2019 08:45 AM

HP Recommended
Product: HP All-in-One 24-f0034na
Operating System: Microsoft Windows 10 (64-bit)

Only had the product a week and the keyboard has stopped working. Tried other ports and I get a USB error box pop up to say it has malfunctioned.

 

On start up I get the keyboard error message.

 

How do I fix this or do I need to contact HP to get something sent to me

5 REPLIES 5

‎11-26-2019 04:54 AM

HP Recommended

@jumpingmuffin,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that you are facing issues with the keyboard on your computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Have you checked with an alternate keyboard?

 

Meanwhile, I recommend you uninstall the keyboard driver from device manager, and they restart the computer and check if it helps.

 

Here is how it is done.

  1. Type "Device Manager" into the search field to open the device manager console.
  2. Expand the node that represents the type of device that you want to uninstall, right-click the device entry, and click Uninstall.
  3. On the Confirm Device Removal dialog box, click OK to start the uninstall process.
  4. When the uninstall process is complete, remove the device.

NOTE: On the Confirm Device Removal dialog box, click the Delete the driver software for this device option to delete the driver package that was used for the device.

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No

‎11-28-2019 04:09 AM

HP Recommended

Hello,

 

Yes I have a different wireless keyboard at the moment with the reciever plugged in the same port.

 

Ive tried your suggestion and the keyboard still doesnt work

Was this reply helpful? Yes No

‎11-28-2019 10:59 AM

HP Recommended

@jumpingmuffin,

 

I recommend you follow the steps in the below article and run a test on the keyboard.

 

https://support.hp.com/in-en/document/c03467259

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No

‎11-28-2019 12:19 PM

HP Recommended

Ive done this, when I put the wireless receiver in the port  I get the USB has malfunctioned message everytime

Tags (1)
Was this reply helpful? Yes No

‎11-29-2019 06:20 AM

HP Recommended

@jumpingmuffin

 

Appreciate you trying the steps. This looks like a hardware issue. 

 

 I'd suggest you Contact HP in your region regarding this. 

 

Have a great day! 

 

 

Asmita
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.