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Maxine10
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Message 1 of 7
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Keyboard and mouse working intermittently

HP Recommended
HP Pavilion All-in-One 27
Microsoft Windows 10 (32-bit)

All of a sudden my HP keyboard and mouse that came with my desktop have stopped working properly. Sometimes they work, sometimes not and sometime work but very slowly. I have tried changing the USB port, I have uninstalled the keyboard and mouse programmes but still not working. I have installed a different key board and mouse and they work fine. I have tried trouble shooting on the HP Support Assistant and it says everything is fine. Can someone please help?

6 REPLIES 6
Maxine10
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Message 2 of 7
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I am using Windows 10 but not sure if it is 32 or 64bit

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Echo_Lake
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Message 3 of 7
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@Maxine10

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Resetting the device connection can resolve many connection issues or error states.

USB wireless receivers without a Connect button

Disconnect the wireless receiver from the computer to reset the connection. Make sure to complete these steps within 60 seconds.

  1. Disconnect the USB receiver, and then wait 10 seconds.

  2. Reconnect the wireless receiver into a different USB port on the computer.

  3. Test the device.

USB wireless receivers with a Connect button

Use the Connect buttons on the wireless receiver and device to reset the connection. Make sure to complete these steps within 60 seconds.

  1. With the wireless receiver plugged into a different USB port, press and hold the Connect button until the LED light flashes.

  2. Press and hold the Connect button on the device until the LED light on the wireless receiver stops flashing, confirming the connection.

  3. Test the device.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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Maxine10
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Message 4 of 7
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Thanks but that didn't help

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Echo_Lake
HP Support Agent
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Message 5 of 7
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@Maxine10

Thank you for posting back. 

 

As we have limited support boundaries in the support community as of now.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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Maxine10
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That doesn't help either as my support has run out. I am not happy 😞

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Echo_Lake
HP Support Agent
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@Maxine10

Thank you for posting back. 

 

Apologize for inconvenience caused. I can suggest you can check with the local store or contact our support service.

ECHO_LAKE
I am an HP Employee

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