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HP Recommended
HP All in one Z5N92AA
Microsoft Windows 10 (32-bit)

Had to take the computer in for repair and the receiver got lost.  I bought a new mouse with a new receiver and it works fine but the keyboard no longer works. Do I have to buy a new keyboard as well?

1 ACCEPTED SOLUTION

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@mforiley wrote:

Had to take the computer in for repair and the receiver got lost.  I bought a new mouse with a new receiver and it works fine but the keyboard no longer works. Do I have to buy a new keyboard as well?


@mforiley 

 

No, you have to buy new keyboard and its USB receiver. You can buy a new set keyboard and mouse with one receiver. Old keyboard won't work with new receiver (unless it supports USB Link-5 receiver) because they use different code. Just thinking about one small room with 20 staff using same receiver for mice, must be very interesting.

 

Hope this makes sense.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




View solution in original post

2 REPLIES 2
HP Recommended

@mforiley wrote:

Had to take the computer in for repair and the receiver got lost.  I bought a new mouse with a new receiver and it works fine but the keyboard no longer works. Do I have to buy a new keyboard as well?


@mforiley 

 

No, you have to buy new keyboard and its USB receiver. You can buy a new set keyboard and mouse with one receiver. Old keyboard won't work with new receiver (unless it supports USB Link-5 receiver) because they use different code. Just thinking about one small room with 20 staff using same receiver for mice, must be very interesting.

 

Hope this makes sense.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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Absolutely, thank you so much!

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