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- HP Community
- Desktops
- Desktop Wireless and Networking
- Keyboard stopped working
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02-08-2017 05:46 AM
Hello can someone help me please I have a HPPavilion 23-b030ea but the keyboard stopped working I tried changing batteries switched the computer off and restarted but I cannot get the keyboard to work.
Do think I need to purchase a new keyboard but I'm not sure if any other make of HP keyboard and mouse will work
Please can someone suggest which make or a serial number of a wireless keyboard and do I have to purchase a mouse as the one I have works perfectly please let me know thank you
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Accepted Solutions
02-08-2017 08:03 AM - edited 02-12-2017 02:56 AM
Keyboard and mouse of a wireless set generally have a button on the bottom that allows reconnecting to the USB dongle that is connected to a USB port on the desktop PC.
Yours, if I recall correctly, has a USB wireless dongle that is hidden under a cover. You could also try reseating that.USB
Use a USB keyboard and mouse as a workaround while trying to get the wireless keyboard to work.
For even more detailed troubleshooting steps, see page 4 of the following pdf manual.
http://h10032.www1.hp.com/ctg/Manual/c03975078
I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If my post was helpful or you just want to say thanks, click on the Yes button next to the "was this reply helpful?"
02-08-2017 08:03 AM - edited 02-12-2017 02:56 AM
Keyboard and mouse of a wireless set generally have a button on the bottom that allows reconnecting to the USB dongle that is connected to a USB port on the desktop PC.
Yours, if I recall correctly, has a USB wireless dongle that is hidden under a cover. You could also try reseating that.USB
Use a USB keyboard and mouse as a workaround while trying to get the wireless keyboard to work.
For even more detailed troubleshooting steps, see page 4 of the following pdf manual.
http://h10032.www1.hp.com/ctg/Manual/c03975078
I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If my post was helpful or you just want to say thanks, click on the Yes button next to the "was this reply helpful?"
02-12-2017 02:55 AM
@sasharashid wrote:thank you
bought new keyboard and mouse
many thanks kind regards
You're welcome.
🙂
Good to hear that the issue is resolved.
If you need help in the future or just want to help others come on back or stick around!
I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If my post was helpful or you just want to say thanks, click on the Yes button next to the "was this reply helpful?"
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