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sasharashid
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Message 1 of 4
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Solved!

Keyboard stopped working

HP Recommended

Hello can someone help me please I have a HPPavilion 23-b030ea but the keyboard stopped working I tried changing batteries switched the computer off and restarted but I cannot get the keyboard to work.

Do think I need to purchase a new keyboard but I'm not sure if any other make of HP keyboard and mouse will work 

Please can someone suggest which make or a serial number of a wireless keyboard and do I have to purchase a mouse as the one I have works perfectly please let me know thank you 

1 ACCEPTED SOLUTION

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erico
Level 17
Level 17
49,286 11,829 4,785 13,000
Message 2 of 4
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HP Recommended

Keyboard and mouse of a wireless set generally have a button on the bottom that allows reconnecting to the USB dongle that is connected to a USB port on the desktop PC.

 

Yours, if I recall correctly, has a USB wireless dongle that is hidden under a cover. You could also try reseating that.USB

 

Use a USB keyboard and mouse as a workaround while trying to get the wireless keyboard to work.

 

For even more detailed troubleshooting steps, see page 4 of the following pdf manual.

http://h10032.www1.hp.com/ctg/Manual/c03975078

Don't forget to click on the green Accept as Solution button if I helped you solve your issue.
Click on the Yes button if my assistance was helpful and you would like to say thanks!

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erico
Level 17
Level 17
49,286 11,829 4,785 13,000
Message 2 of 4
Flag Post
HP Recommended

Keyboard and mouse of a wireless set generally have a button on the bottom that allows reconnecting to the USB dongle that is connected to a USB port on the desktop PC.

 

Yours, if I recall correctly, has a USB wireless dongle that is hidden under a cover. You could also try reseating that.USB

 

Use a USB keyboard and mouse as a workaround while trying to get the wireless keyboard to work.

 

For even more detailed troubleshooting steps, see page 4 of the following pdf manual.

http://h10032.www1.hp.com/ctg/Manual/c03975078

Don't forget to click on the green Accept as Solution button if I helped you solve your issue.
Click on the Yes button if my assistance was helpful and you would like to say thanks!
Was this reply helpful? Yes No
sasharashid
Author
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Message 3 of 4
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HP Recommended

thank you 

bought new keyboard and mouse

many thanks kind regards  

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erico
Level 17
Level 17
49,286 11,829 4,785 13,000
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HP Recommended

@sasharashid wrote:

thank you 

bought new keyboard and mouse

many thanks kind regards  


You're welcome.

                    🙂

Good to hear that the issue is resolved.

 

If you need help in the future or just want to help others come on back or stick around!

Don't forget to click on the green Accept as Solution button if I helped you solve your issue.
Click on the Yes button if my assistance was helpful and you would like to say thanks!
Was this reply helpful? Yes No
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