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‎02-08-2017 05:46 AM

HP Recommended

Hello can someone help me please I have a HPPavilion 23-b030ea but the keyboard stopped working I tried changing batteries switched the computer off and restarted but I cannot get the keyboard to work.

Do think I need to purchase a new keyboard but I'm not sure if any other make of HP keyboard and mouse will work 

Please can someone suggest which make or a serial number of a wireless keyboard and do I have to purchase a mouse as the one I have works perfectly please let me know thank you 

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-08-2017 08:03 AM - edited ‎02-12-2017 02:56 AM

HP Recommended

Keyboard and mouse of a wireless set generally have a button on the bottom that allows reconnecting to the USB dongle that is connected to a USB port on the desktop PC.

 

Yours, if I recall correctly, has a USB wireless dongle that is hidden under a cover. You could also try reseating that.USB

 

Use a USB keyboard and mouse as a workaround while trying to get the wireless keyboard to work.

 

For even more detailed troubleshooting steps, see page 4 of the following pdf manual.

http://h10032.www1.hp.com/ctg/Manual/c03975078


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



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3 REPLIES 3

‎02-08-2017 08:03 AM - edited ‎02-12-2017 02:56 AM

HP Recommended

Keyboard and mouse of a wireless set generally have a button on the bottom that allows reconnecting to the USB dongle that is connected to a USB port on the desktop PC.

 

Yours, if I recall correctly, has a USB wireless dongle that is hidden under a cover. You could also try reseating that.USB

 

Use a USB keyboard and mouse as a workaround while trying to get the wireless keyboard to work.

 

For even more detailed troubleshooting steps, see page 4 of the following pdf manual.

http://h10032.www1.hp.com/ctg/Manual/c03975078


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



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‎02-11-2017 10:06 AM

HP Recommended

thank you 

bought new keyboard and mouse

many thanks kind regards  

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‎02-12-2017 02:55 AM

HP Recommended
@sasharashid wrote:

thank you 

bought new keyboard and mouse

many thanks kind regards  

You're welcome.

                    🙂

Good to hear that the issue is resolved.

 

If you need help in the future or just want to help others come on back or stick around!


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



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