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HP Recommended
HP Pavilion All-in-One - 27-d0015no
Microsoft Windows 10 (32-bit)

My wierless keyboard stopped working. The keyboard is completely clean; no connection-buttons, no USB-ports or anything at all. The only thing I can do is to change batteries, which I’ve done several times. There’s no original packaging or instructions manual either. 

I can’t find anything in the systems menue, and nothing in the bluetooth connection menue. 

Please help! How do I connect the keyboard?

1 REPLY 1
HP Recommended

hi

do you have a keyboard and mouse?
does the mouse work?
you probably have a keyboard / mouse kit with built - in usb dongle in the computer !
If you can try another usb keyboard, with its own dongle
It is possible that the original one is out of order.

example

https://www.youtube.com/watch?v=CA_7kIjg8Jc

23:05 - USB Dongle Board

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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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In this video, we will see how to repair and replace various parts when servicing or upgrading your HP Pavilion 27-inch AiO computer. Follow the steps in this video to properly remove the specific parts and then safely install the replacement parts for sustained or improved performance. You can ...
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