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BasildonJames81
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Laptop keeps disconnecting from the WiFi

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HP Laptop 17-ak0xx
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For months now my laptop has been disconnecting itself from the WiFi every few minutes or so. The laptop is over 2 years old and was fine until February or March.

 

Sometimes its absolutely fine, then other days its terrible.

 

This has happened on two different WiFi networks. Other laptops and phones have stayed connected without any issues. 

 

If I plug the router straight into the laptop there are no problems but this is not much of an option.

 

I have updated the connectivity drivers associated with the WiFi as advised on a previous thread and I have blocked all other WiFi signals.

 

Has anyone else experienced this or know how to repair it please?

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praveen196
HP Support Agent
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@BasildonJames81 Welcome to HP Community!

 

I understand that the laptop keeps disconnecting.

 

Here's a guided troubleshooter that will help fix this issue: Click here 
 

Try these steps: 

 

Go to Device manager > select the WIFI drivers under network adapter> Right click go to properties  > Under properties go to Power Management Tab> Uncheck  "Allow the computer to turn off this device to save power". 

 

If issue persists, continue with the below steps: 

  • If your computer has a wireless key or button on or near the keyboard and the wireless activity light is off or amber in color, then press the key or button to enable your wireless adapter. This key might be the F10 key, F12 key or labeled with a symbol of an airplane. 

  • If wireless activity comes on or the activity light turns blue, you have enabled wireless on your system. Try connecting to the Internet again. If problems persist, continue using these steps. 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

 

 

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