cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
BasildonJames81
New member
1 0 0 0
Message 1 of 2
248
Flag Post

Laptop keeps disconnecting from the WiFi

HP Recommended
HP Laptop 17-ak0xx
Other

For months now my laptop has been disconnecting itself from the WiFi every few minutes or so. The laptop is over 2 years old and was fine until February or March.

 

Sometimes its absolutely fine, then other days its terrible.

 

This has happened on two different WiFi networks. Other laptops and phones have stayed connected without any issues. 

 

If I plug the router straight into the laptop there are no problems but this is not much of an option.

 

I have updated the connectivity drivers associated with the WiFi as advised on a previous thread and I have blocked all other WiFi signals.

 

Has anyone else experienced this or know how to repair it please?

1 REPLY 1
praveen196
HP Support Agent
HP Support Agent
10,488 10,464 477 792
Message 2 of 2
Flag Post
HP Recommended

@BasildonJames81 Welcome to HP Community!

 

I understand that the laptop keeps disconnecting.

 

Here's a guided troubleshooter that will help fix this issue: Click here 
 

Try these steps: 

 

Go to Device manager > select the WIFI drivers under network adapter> Right click go to properties  > Under properties go to Power Management Tab> Uncheck  "Allow the computer to turn off this device to save power". 

 

If issue persists, continue with the below steps: 

  • If your computer has a wireless key or button on or near the keyboard and the wireless activity light is off or amber in color, then press the key or button to enable your wireless adapter. This key might be the F10 key, F12 key or labeled with a symbol of an airplane. 

  • If wireless activity comes on or the activity light turns blue, you have enabled wireless on your system. Try connecting to the Internet again. If problems persist, continue using these steps. 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

 

 

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation