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HP Recommended
PC portable HP 17
Microsoft Windows 10 (64-bit)

Hi, I have a new HP laptop. (I am actually on my second unit because the first one got send back to the retailer after it had the same problem.)

 

The PC keeps dropping the WIfi connection. I have reinstalled the Wifi driver, Realtec xxxxxx. I am right next to the router, and my old PC which used to occupy this spot does not have this problem, THe old PC is now further away but still works fine (well it is slow, which is why I bought a new one). INew m/c picks up the Wifi network if I reboot the router - I have done this at least 10 times today already.

 

The new PC does not appear to have an ethernet port .

 

The first new one I had did this to me for a few days and then gave up on the Wifi network completely...I spent a Saturday afternoon on the vendors support phone line to no avail - m/c got sent back, and I have (I assume) a new PC - with exactly the same problem.

 

Router is Orange Livebox 4 - bog standard in France, where I live.

 

 

2 REPLIES 2
HP Recommended

Hi@CatherineP,

 

Thanks for engaging in the HP support community! This is a wonderful location to converse with the community, get assistance and find tips! I understand that you need assistance with the wireless connection dropping randomly on your notebook. I’ll be glad to assist you with this.

 

We need to isolate it to being hardware or software related first.

For better clarity, I would require more information regarding this.

  • When did this first begin?
  • Did it happen after a software or windows update?
  • Have you tried to run any test on the wireless card from F2?

Please try these steps first.   

 

1. Open CMD with Administrator

2. Type:  sc config storsvc type= own 

( this resets this service to its default state )

3. Restart the PC.

4. Check if this fixes it.

 

I recommend you try to follow the below steps:

 

Go to Device manager > select the WIFI drivers under network adapter> Right click go to properties  > Under properties go to Power Management Tab> Uncheck  "Allow the computer to turn off this device to save power". 

 

If it does not, please visit this link for further support: HP PCs - Troubleshooting Wireless Network and Internet (Windows 10)

If not check this link out: Common fixes for wireless connectivity issues.

 

The next thing, I would suggest here is to uninstall the wireless drivers from the device manager: 

Right-Click on the start button> click device manager> Network adapters>then select the wireless drivers and right-click on it and uninstall the Wifi drivers.

Then restart the computer and check if you are able to go online.

Finally, please update the bios, chipset, and wifi drivers from this link: http://hp.com/drivers Please select the country and follow the on-screen instructions.

Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

Refer to this link to know how to use HP support assistant.

 

 Hope this helps! Keep me posted.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

HP Recommended

Greetings! 

  

This message is from the HP Support team, 

  

Just needed to know if all your queries were resolved? 

  

If not, I could help you get there. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.