Locked Wireless Keyboard

[Prom1950]

Locked HP Wireless Keyboard no Help from HP

[Max3Aj]

@Prom1950, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
It sounds frustrating to have your wireless keyboard locked. Let's try a few troubleshooting steps to get it working again:

Check the Lock Status: Some wireless keyboards have a "Lock" function (e.g., Num Lock, Caps Lock, or a dedicated lock key). If there's a lock symbol, press the appropriate key to see if it unlocks.

Power Cycle: Turn off your keyboard, wait a few seconds, and turn it back on. Restart your HP desktop as well.

Check the Batteries: Ensure that the keyboard's batteries are not depleted. Replace them if necessary.

Reconnect the Keyboard: Unplug the USB receiver from your computer and plug it back in. Try a different USB port if the current one isn't working.

Re-pair the Keyboard: If the keyboard is Bluetooth, you might need to re-pair it:

• Go to Settings > Devices > Bluetooth & other devices and remove the keyboard.
• Put the keyboard into pairing mode and add it again.

Driver Update: Ensure that your keyboard drivers are up-to-date:

• Open Device Manager and check under "Keyboards" for any issues with the driver.
• Right-click and choose Update Driver if needed. 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support 

[Prom1950]

This Keyboard has none of what you ae asking. I could not even give the Tech I spoke with a Serial number, because it is imprinted on the bottom next to where the Batteries are, and it is so dark I had to take a really big flashight to even see it using a Magnifying glass. The only thing I can tell you why I believe there is nothing wrong with it is when I changed the Batteries, the light under the Caps/Lock Key does come on, then turnes off.

Rob

[Max3Aj]

@Prom1950, Thank you for your response,  

I'm sending a private message to assist you with the next action. 

  

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link. 

  

I hope this helps! Keep me posted. 

  

Max3Aj

HP Support