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Login problems

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Envy x360

I cannot logon to my laptop. Pin is lost  it won’t let me use facial recognition. And lost password

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Thank you for posting on the HP Support Community.


If you use a Microsoft email address and password to sign in, you can reset or change the password from any web browser.

You can go to Microsoft recover your account and change the password. If this option fails then reset your PC to completely start over, creating a new password in the process. Click here to change or Reset the Computer Password.


Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.


I am an HP Employee

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