• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎08-18-2017 01:18 AM

HP Recommended

I lost USB connector of wireless mouse and keyboard
model:KBIM
P/n- J8F13AA

now what to do, help me out !

4 people had the same question
4 REPLIES 4

‎08-18-2017 03:33 AM

HP Recommended
@vandanachouhan wrote:

 ... now what to do, help me out !

Hi,

 

The following link shows its specs

 

     https://support.hp.com/us-en/product/hp-wireless-keyboard-with-mouse/402580/document/c02570832

 

Looks like it does not support HP Link-5 Receiver Technology

 

   https://www.cnet.com/au/news/hps-link-5-technology-consolidates-usb-dongles-for-wireless-input-devic...

 

Therefore you have to buy a new set of keyboard and mouse.

 

Regards.

 

   

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎08-18-2017 04:20 AM

HP Recommended

You guys must have an otherwise way for this problem. 
I am very disappointed with this.. !!!!

Was this reply helpful? Yes No

‎08-18-2017 04:36 PM

HP Recommended
@vandanachouhan wrote:

You guys must have an otherwise way for this problem. ..

Hi,

 

There is one way: you can order a new USB reciever. From my hardware view: They have to re-program ONE piece of hardware to match your keyboard and mouse because all receivers have codes, could be very simple from 0000 to 9999. What do you think how much they will charge you ? Their option would be take your money and send you a new set.

 

Why not go out to buy a new set ?  By the way, I think this is YOUR problem due to misplace the receiver.

 

Hope this makes sense.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎08-21-2017 01:50 AM

HP Recommended

I can't afford to buy another set.
Please Describe your another way in brief!

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.