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‎08-18-2017 01:18 AM

HP Recommended

I lost USB connector of wireless mouse and keyboard
model:KBIM
P/n- J8F13AA

now what to do, help me out !

4 people had the same question
4 REPLIES 4

‎08-18-2017 03:33 AM

HP Recommended
@vandanachouhan wrote:

 ... now what to do, help me out !

Hi,

 

The following link shows its specs

 

     https://support.hp.com/us-en/product/hp-wireless-keyboard-with-mouse/402580/document/c02570832

 

Looks like it does not support HP Link-5 Receiver Technology

 

   https://www.cnet.com/au/news/hps-link-5-technology-consolidates-usb-dongles-for-wireless-input-devic...

 

Therefore you have to buy a new set of keyboard and mouse.

 

Regards.

 

   

BH
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‎08-18-2017 04:20 AM

HP Recommended

You guys must have an otherwise way for this problem. 
I am very disappointed with this.. !!!!

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‎08-18-2017 04:36 PM

HP Recommended
@vandanachouhan wrote:

You guys must have an otherwise way for this problem. ..

Hi,

 

There is one way: you can order a new USB reciever. From my hardware view: They have to re-program ONE piece of hardware to match your keyboard and mouse because all receivers have codes, could be very simple from 0000 to 9999. What do you think how much they will charge you ? Their option would be take your money and send you a new set.

 

Why not go out to buy a new set ?  By the way, I think this is YOUR problem due to misplace the receiver.

 

Hope this makes sense.

BH
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‎08-21-2017 01:50 AM

HP Recommended

I can't afford to buy another set.
Please Describe your another way in brief!

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