cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting https://www.hpmuseum.org/ . Or if you need technical support for your calculator visit: HP Calculators. .
Amp4775
New member
2 1 0 0
Message 1 of 4
459
Flag Post

Solved!

Lost USB receiver

HP Recommended
HP Wireless Elite V2 Desktop
Microsoft Windows 10 (64-bit)

I have the HP Wireless Elite V2 Desktop keyboard and mouse (QB355AA).  Unfortunately, I have misplaced the USB receiver.  What is the best way to get a replacement USB receiver?

1 ACCEPTED SOLUTION

Accepted Solutions
banhien
Level 19
Level 19
96,853 65,566 12,549 21,632
Message 2 of 4
Flag Post
HP Recommended

@Amp4775 

 

Its specs

 

      https://store.hp.com/us/en/pdp/hp-wireless-elite-v2-desktop-p-qb355aa-abl--1

 

The set does not support 5-Link receiver therefore you do not have any option, only have to buy new set. The reason: reprogram a new USB receiver (if the service is available) may cost you more than buying a new set.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




>

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3
banhien
Level 19
Level 19
96,853 65,566 12,549 21,632
Message 2 of 4
Flag Post
HP Recommended

@Amp4775 

 

Its specs

 

      https://store.hp.com/us/en/pdp/hp-wireless-elite-v2-desktop-p-qb355aa-abl--1

 

The set does not support 5-Link receiver therefore you do not have any option, only have to buy new set. The reason: reprogram a new USB receiver (if the service is available) may cost you more than buying a new set.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




>

View solution in original post

Was this reply helpful? Yes No
Amp4775
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

Unfortunate....but thank you for the quick response.

Was this reply helpful? Yes No
Livvy14
New member
2 1 0 0
Message 4 of 4
Flag Post
HP Recommended

Hi . I have the same problem but the keyboard is the  HP Wireless Keyboard K2500 I have lost the USB Receiver to connect it to my PC. Is the answer the same that the USB receiver cannot be purchased separately. 

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation