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‎06-13-2021 08:31 AM

HP Recommended
Product: HP ENVY
Operating System: Microsoft Windows 10 (64-bit)

Hi,

My laptop was stolen and I do not have MAC address, Can anyone tell me how can I get that MAC address as its not on laptop packaging box.

1 REPLY 1

‎06-15-2021 02:20 PM

HP Recommended

Was it directly-connected via an Ethernet cable to your cable-modem (assuming that the cable-modem is JUST a modem, not a "combination" modem-and-multi-Ethernet-port router) ?

If so, your Internet Service Provider may be able to search through the log-files of their DHCP-server, to try to find "your" entries in that log-file. 

 

If it was connected via WiFi to your cable-modem, or connected via Ethernet to a "combination" device, then login to the web-server "inside" your cable-modem, and look at the "list of connected clients". You might find an "expired" entry for the MAC-address of your computer.

 

If the thief uses WiFi at some location (Starbucks? McDonalds? Tim Hortons?) you'll have to get their I.T. departments to search their own log-files.

 

If the thief connects it via Ethernet to a "combination" cable-modem, then the MAC-address is known only to that cable-modem, not to any Internet Service Provider.

 

 

 

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