cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Fatimaseelu
New member
1 0 0 0
Message 1 of 2
308
Flag Post

MAC address

HP Recommended
HP ENVY
Microsoft Windows 10 (64-bit)

Hi,

My laptop was stolen and I do not have MAC address, Can anyone tell me how can I get that MAC address as its not on laptop packaging box.

1 REPLY 1
itsmyname
Level 9
5,033 4,948 232 647
Message 2 of 2
Flag Post
HP Recommended

Was it directly-connected via an Ethernet cable to your cable-modem (assuming that the cable-modem is JUST a modem, not a "combination" modem-and-multi-Ethernet-port router) ?

If so, your Internet Service Provider may be able to search through the log-files of their DHCP-server, to try to find "your" entries in that log-file. 

 

If it was connected via WiFi to your cable-modem, or connected via Ethernet to a "combination" device, then login to the web-server "inside" your cable-modem, and look at the "list of connected clients". You might find an "expired" entry for the MAC-address of your computer.

 

If the thief uses WiFi at some location (Starbucks? McDonalds? Tim Hortons?) you'll have to get their I.T. departments to search their own log-files.

 

If the thief connects it via Ethernet to a "combination" cable-modem, then the MAC-address is known only to that cable-modem, not to any Internet Service Provider.

 

 

 

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation