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Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Marsha18
New member
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Message 1 of 3
287
Flag Post

MY HP TOUCHSCREEN WON'T CONNECT TO THE INTERNET

HP Recommended
HP TOUCHSMART 600
Microsoft Windows 7 (64-bit)

When I try to connect to the internet, a message comes up: "Troubleshooting couldn't identify the problem." It won't allow me to get help from a friend either. 

2 REPLIES 2
ggerib
New member
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Message 2 of 3
Flag Post
HP Recommended

I have similar problem. We moved and all my other devices are connected but not my HP Pavillion Windows 7 laptop. Help if you can please

 

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stevecomputer
Level 5
321 318 13 52
Message 3 of 3
Flag Post
HP Recommended

Most new routers and modems come with a new standard of wireless security called WPA3 and many older devices can not connect.  

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