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06-03-2019 06:23 AM - last edited on 06-03-2019 08:26 AM by kevin-t
I have a Pavilion Elite HPE-350t CTO, Product # WS389AV#ABA, SERIAL# [edited]
Yesterday I replaced my old Wifi hardware with an Eero mesh system. The setup of the new WiFi was done through my smartphone and involved no interation with my HP desktop. I doubt that this external change caused my problem but it did cause me to go looking for my WiFi setup. When I went to the desktop afterward to make sure it had established connection with the WiFi I found that all references to WiFi are missing throughout the system. It's not on the networking menus and is not even shown under network adaptors in the Device Manager.
My connection to the internet is by ethernet cable and I only use WiFi to connect to a printer so this issue may have existed for as many as three days without my noticing it. The log of windows updates shows the most recent one being a couple of weeks ago which definitely would not coincide with the onset of the problem.
I have read some suggestions for solving similar problems but they almost universally involve interacting with Windows panels that admit to the existence of the WiFi. My windows is completely unaware that I have WiFi as far as I can see. The one suggestion I haven't tried that seems promising is to manually download and install the drivers for the WiFi hardware. My problem there is that HP support offers no WIN10 drivers for my machine and I don't know what my WiFi hardware is to look for a driver from other sources.
So questions I would appreciate any and all help with:
- What happened to my WiFi?
- How do I get it back?
- What is my WiFi hardware and where do I get Win10 driver for it?
06-05-2019 10:57 AM
Thank you for posting on the HP Support Community.
- Does your computer recognize the wireless network?
- Have you tried another network connection type? (A home network or Mobile hotspot)
- Is there red X or exclamation mark on network bar?
Keep me posted for further assistance.
I am an HP Employee
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