Missing drivers

[oknar]

Product: HP 255g4

Operating System: Microsoft Windows 7 (32-bit)

I have recently re-installed my windows 7, and the first thing I noticed was that I don't have internet. I did the troubleshoot and after using the troubleshoot to find internet access, I receive a message saying: "Windows did not detect a properly installed network adapter. If you have a network adapter, you will need to re-instal the driver." I went into device manager, and under "Other devices" I found that "USB controller, Network Controller, SM Bus controller" have an exclamation mark. Any thoughts?  I have tried many exe files from websites, and others for other laptops, and nothing. PLEASE HELP!

[Paul_Tikkanen · Accepted solution]

Hi:

For the SMBus controller, and USB controller, you have to install the W7 AMD chipset drivers from the AMD website.

You want the 1st file listed under the W7 32 bit driver section.

970 Drivers

For the Network controller, please post the hardware ID for it so I can figure out what model Wi-Fi adapter HP installed in your notebook, because there are a few possibilities.

Use this guide for how to find the hardware ID for a device:

How to Find Drivers for Unknown Devices in the Device Manager

After you provide that information, I will be able to provide the link to the Wi-Fi driver you need.

[oknar]

Hi Paul

My Network controler  ID:  PCI\VEN_10EC&DEV_B723&SUBSYS_804C103C&REV_00

Thanks

[oknar]

There is also: Unknown device: Hardware Ids      Value:ACP\SMB0001            What it is ????

[Paul_Tikkanen]

You're very welcome.

You need this driver for the Wi-Fi adapter:

Realtek RTL8xxx Series Wireless LAN Drivers

sp96873.exe

You will also need this driver for the Bluetooth:

Realtek RTL8xxx Series Bluetooth Driver 

sp98266.exe

You need this driver for the ACP\SMB0001 device:

Synaptics TouchPad Driver 

sp72664.exe