Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 3
Flag Post

Missing the gadgets to connect my wireless mice & keyboard to computer

HP Recommended

Hello there,


I just received my computer HP-All-In-One 24df0xxx


and im not able to use it because it came without the gadgets for the wireless connections for keyboard & insert in actual computer/monitor so it can connect .  

i can not connect my wireless keyboard and mice....some parts are missing. Please help. 

a gentleman from Windows helped me yesterday troubleshooting but it didn’t work because I’m missing those connections.  I hope you understand what I’m needing to be sent to my address.




Tags (1)
Level 15
Level 15
12,551 12,336 1,294 4,140
Message 2 of 3
Flag Post
HP Recommended

Hello @Leceth 

Does your model have either the FULL model number or Product Number (preferred) on the back?

It will help us if we know.


Those are a brand new released model and not much information available on them yet.

If yours came with a wireless keyboard/mouse combo, the receiver is usually either in a compartment in the mouse or the back side of the keyboard where the batteries go.

If no such luck, you will have to contact HP Support for information.

Contact HP Worldwide | HP® Official Site 


If the combo uses a Link5 receiver, they can send you another one.

If the combo does not use Link5, they will have to replace the keyboard/mouse.


Edit: without the product number, I cannot look up the specifics. Most of the models for the AiO 24-df series show that they came with wired combos.



0 Kudos
Level 5
231 224 16 39
Message 3 of 3
Flag Post
HP Recommended

Please put the batteries in the keyboard and the mouse and then turn on the power buttons on the keyboard and mouse. When they light up try and use them.


If the still will not work then look inside the packaging for a dongle, only 1 is usually needed for both the keyboard and the mouse and it has a way getting lost during unboxing of the PC. Usually it is hiding in the packaging of the mouse or keyboard.



*Just a community member, not an HP employee.
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation