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HP Recommended
9EF13AA

Hello there,

 

I just received my computer HP-All-In-One 24df0xxx

 

and im not able to use it because it came without the gadgets for the wireless connections for keyboard & mice....you insert in actual computer/monitor so it can connect .  
 

i can not connect my wireless keyboard and mice....some parts are missing. Please help. 
 

a gentleman from Windows helped me yesterday troubleshooting but it didn’t work because I’m missing those connections.  I hope you understand what I’m needing to be sent to my address.

 

 

 

2 REPLIES 2
HP Recommended

Hello @Leceth 

Does your model have either the FULL model number or Product Number (preferred) on the back?

It will help us if we know.

 

Those are a brand new released model and not much information available on them yet.

If yours came with a wireless keyboard/mouse combo, the receiver is usually either in a compartment in the mouse or the back side of the keyboard where the batteries go.

If no such luck, you will have to contact HP Support for information.

Contact HP Worldwide | HP® Official Site 

 

If the combo uses a Link5 receiver, they can send you another one.

If the combo does not use Link5, they will have to replace the keyboard/mouse.

 

Edit: without the product number, I cannot look up the specifics. Most of the models for the AiO 24-df series show that they came with wired combos.

 

 

HP Recommended

Please put the batteries in the keyboard and the mouse and then turn on the power buttons on the keyboard and mouse. When they light up try and use them.

 

If the still will not work then look inside the packaging for a dongle, only 1 is usually needed for both the keyboard and the mouse and it has a way getting lost during unboxing of the PC. Usually it is hiding in the packaging of the mouse or keyboard.

 

20200619_215304.jpg

*Just a community member, not an HP employee.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.