• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎09-15-2019 06:24 PM

HP Recommended
Product: hp 20-B010
Operating System: Microsoft Windows 10 (64-bit)

After upgrading from 8.1 to windows 10 my HP 20-b010 does not have a wireless driver installed. I have gone windows update hoping to solve the problem.  The wireless card is a Ralink RT5390. I found a driver on this forum it was MediaTek (Ralink) Wireless Lan  Adapter Driver file version 4.0.100.1189   sp71571 but that one does not install.

1 REPLY 1

‎09-15-2019 06:35 PM

HP Recommended

Hi:

 

That is a very common issue with that model wifi card and W10.

 

Unfortunately, there is no fix.

 

The easiest thing to do would be to purchase an external USB wifi adapter.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.