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06-29-2017 02:39 PM
My monitor is showing stretched out. I have tried to use display on the computer, that does not solve the stretched look. I want to use the Menu button on the monitor but I get OSD Lockout when I push it or any other button on the monitor. What can I try? What is OSD Lockout?
07-01-2017 10:18 AM
Hey there! @hagfish, Thanks for stopping by the HP Support Forums!
I understand the monitor looks stretched when it is connected to your PC?
Don't worry I'll try to help you out.
Did you make any changes on the monitor?
How is your monitor connected from your PC?
Have you tried checking with a different video cable?
As you mentioned when you try to access OSD menu on your monitor you are getting OSD lockout.
Please try the steps recommended below to unlock OSD menu.
The OSD can be enabled or disabled by pressing and holding the Menu
button on the front panel for 10 seconds. If the OSD is locked, the warning message OSD Lockout
appears for 10 seconds.
Also, please try few steps recommended below.
To fix resolution problems, complete the following steps:
Restart the computer.
If this does not resolve the issue, continue to the next step.
Press the Auto button on the front of the display to run Auto Adjustment.
Use the buttons on the front of the display to open the on-screen menu, and select Factory Reset or Default. If the display is still incorrect, continue to the next step.
Find the native resolution of the display. You can find the native resolution in the following places:
In the specifications on the box.
In the printed material that came with the web display.
In the product specifications on the HP website.
Some common native resolutions are 800 x 600, 1024 x 768, 1440 x 900, 1920 x 1200, and 1680 x 1050.
Refer this article to further troubleshoot monitor issues.
If the issue still persists after trying out the steps, try performing a factory reset on your monitor.
To restore the factory settings, access the OSD menu, select Factory Reset, and then select
I'll keep an eye out for your response.
I hope you have a great day!
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I am an HP Employee
07-01-2017 08:21 PM
Thanks for the suggestions but nothing is working. I press and hold Menu, OSD is still locked. Same with pressing and holding Source & Auto.
Right clicking on the desktop to access display settings gives me stretched versions of the different resolutions. The monitor will not allow me to go up in resolution. I get the message Input Signal Out of Range, Change to 1600x900. There is no 1600x900, the next one up is 1600x1200 but that gives me the above Out of Range message.
I connected a different monitor and it allowed me the higher resolutions and did not have the stretched view.
The only thing I have done recently is have my HP computer upgraded to Windows 10. Could that be the problem? I have an HP Pavilion P6557, AMD Athlon dual core. Monitor is HP 2010i.
07-04-2017 01:22 PM
@hagfish, Thanks for your quick response and time.
I appreciate your efforts for trying out the steps.
Please try the steps recommended below.
How is your monitor connected to your PC?
Go to display properties Click the Advanced button, go to the Monitor tab, and check your refresh rate. The lowest advisable rate is usually 60Hz apply the change and reboot.
If the issue still persists try uninstalling the video drivers from device manager on your PC and install the latest drivers using HP support assistant.
Refer this article to know more information about using HP support assistant.
Let me know how it goes!
Have a beautiful day ahead! 🙂
I am an HP Employee
10-26-2017 04:55 AM
I'm kind of having the same issue. My monitor will sometimes start up as stretched out, but if I shut it off & on again it will be normal. Any thoughts as to the issue? Monitor is probably over 5 years old, but computer is only about 2 or 3.