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Pip131
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Message 1 of 4
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Solved!

Mouse cursor not showing on screen

HP Recommended
All in one hp
Microsoft Windows 10 (32-bit)

Mouse cursor not showing on screen, new batteries in mouse, 3 different wireless mouse tried, usb moved, no joy.

 

Tried turning pc off and reboot modem in desperation! Help please :smileysad

 

Also Stuck on home screen.

 

TIA.

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
A4Apollo
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Message 2 of 4
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Hey there! @Pip131, Thank you for joining the HP Forums!

 

I understand the mouse cursor has stopped functioning on your PC.

 

Don't worry I'd like to help you out.

 

Did you make any software or hardware changes on your PC?

 

Have you tried connecting the mouse to different USB ports?

 

As you mentioned you are unable to see the mouse pointer on your PC.

 

I appriciate your efforts for trying out the steps before reaching out to us. 🙂

 

Try the steps recommended below.

 

Press the Win key on your keyboard, then type “mouse“. When you see “Mouse settings“ appear in the menu above, press the up or down arrow on your keyboard to highlight it, then press Enter.

In Mouse settings, press Tab on your keyboard until Additional mouse options (under Related Settings) is highlighted. Press Enter on your keyboard to select it.

In the Mouse Properties window, press Tab on your keyboard until the Buttons tab in the window is highlighted (with a dotted border.)

Press right arrow key on your keyboard until Device Settings in the window is opened. (The name of this tab could be different, depending on the mouse you use.)

 If your device is disabled, press Tab on your keyboard until the Enable button is high lighted, and press Enter to enable the device.

 If this method solves the problem, you will be able to see your mouse pointer again.

 

1. Use Windows shortcut keys Win + I to launch Settings.

2. Tab to highlight and Right Arrow to Device.

3. Press the Enter.

4. Tab twice to select Mouse & touchpad.

5. Then Tab to the bottom to select Additional mouse options.

6. Hit the Enter.

7. Tab to select the ELAN tab.

8. Tab to select your device and select the Enable Device.

 

1. Use Windows shortcut keys Win + R to launch Run.

2. Type into devmgmt.msc.

3. Press the Enter to open the Device Manager.

4. Tab to highlight and Down Arrow to select Mice and other pointing devices.

5. Right Arrow to expand the entry.

6. Down Arrow to highlight your current mouse device.

7. Use Shift + F10 to open the drop-down menu.

8. Select Properties and hit the Enter.

9. Tab and Right Arrow to the Driver tab.

10. Tab to Update driver. Thus you can update the mouse driver.

 

Refer this document to further troubleshoot mouse issues with your PC. Link: https://hp.care/2JMnpnq

 

 

If the solution provided worked for you, please mark accepted solution for this post.

 

Let me know if this works!

Have a great day ahead! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

                                                                                                                               

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

View solution in original post

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3 REPLIES 3
A4Apollo
Retired
Retired
17,747 9,815 1,307 2,170
Message 2 of 4
Flag Post
HP Recommended

Hey there! @Pip131, Thank you for joining the HP Forums!

 

I understand the mouse cursor has stopped functioning on your PC.

 

Don't worry I'd like to help you out.

 

Did you make any software or hardware changes on your PC?

 

Have you tried connecting the mouse to different USB ports?

 

As you mentioned you are unable to see the mouse pointer on your PC.

 

I appriciate your efforts for trying out the steps before reaching out to us. 🙂

 

Try the steps recommended below.

 

Press the Win key on your keyboard, then type “mouse“. When you see “Mouse settings“ appear in the menu above, press the up or down arrow on your keyboard to highlight it, then press Enter.

In Mouse settings, press Tab on your keyboard until Additional mouse options (under Related Settings) is highlighted. Press Enter on your keyboard to select it.

In the Mouse Properties window, press Tab on your keyboard until the Buttons tab in the window is highlighted (with a dotted border.)

Press right arrow key on your keyboard until Device Settings in the window is opened. (The name of this tab could be different, depending on the mouse you use.)

 If your device is disabled, press Tab on your keyboard until the Enable button is high lighted, and press Enter to enable the device.

 If this method solves the problem, you will be able to see your mouse pointer again.

 

1. Use Windows shortcut keys Win + I to launch Settings.

2. Tab to highlight and Right Arrow to Device.

3. Press the Enter.

4. Tab twice to select Mouse & touchpad.

5. Then Tab to the bottom to select Additional mouse options.

6. Hit the Enter.

7. Tab to select the ELAN tab.

8. Tab to select your device and select the Enable Device.

 

1. Use Windows shortcut keys Win + R to launch Run.

2. Type into devmgmt.msc.

3. Press the Enter to open the Device Manager.

4. Tab to highlight and Down Arrow to select Mice and other pointing devices.

5. Right Arrow to expand the entry.

6. Down Arrow to highlight your current mouse device.

7. Use Shift + F10 to open the drop-down menu.

8. Select Properties and hit the Enter.

9. Tab and Right Arrow to the Driver tab.

10. Tab to Update driver. Thus you can update the mouse driver.

 

Refer this document to further troubleshoot mouse issues with your PC. Link: https://hp.care/2JMnpnq

 

 

If the solution provided worked for you, please mark accepted solution for this post.

 

Let me know if this works!

Have a great day ahead! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

                                                                                                                               

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

Was this reply helpful? Yes No
Pip131
Author
New member
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Message 3 of 4
Flag Post
HP Recommended

@A4Apollo wrote:

Hey there! @Pip131, Thank you for joining the HP Forums!

 

I understand the mouse cursor has stopped functioning on your PC.

 

Don't worry I'd like to help you out.

 

Did you make any software or hardware changes on your PC?

 

Have you tried connecting the mouse to different USB ports?

 

As you mentioned you are unable to see the mouse pointer on your PC.

 

I appriciate your efforts for trying out the steps before reaching out to us. 🙂

 

Try the steps recommended below.

 

Press the Win key on your keyboard, then type “mouse“. When you see “Mouse settings“ appear in the menu above, press the up or down arrow on your keyboard to highlight it, then press Enter.

In Mouse settings, press Tab on your keyboard until Additional mouse options (under Related Settings) is highlighted. Press Enter on your keyboard to select it.

In the Mouse Properties window, press Tab on your keyboard until the Buttons tab in the window is highlighted (with a dotted border.)

Press right arrow key on your keyboard until Device Settings in the window is opened. (The name of this tab could be different, depending on the mouse you use.)

 If your device is disabled, press Tab on your keyboard until the Enable button is high lighted, and press Enter to enable the device.

 If this method solves the problem, you will be able to see your mouse pointer again.

 

1. Use Windows shortcut keys Win + I to launch Settings.

2. Tab to highlight and Right Arrow to Device.

3. Press the Enter.

4. Tab twice to select Mouse & touchpad.

5. Then Tab to the bottom to select Additional mouse options.

6. Hit the Enter.

7. Tab to select the ELAN tab.

8. Tab to select your device and select the Enable Device.

 

1. Use Windows shortcut keys Win + R to launch Run.

2. Type into devmgmt.msc.

3. Press the Enter to open the Device Manager.

4. Tab to highlight and Down Arrow to select Mice and other pointing devices.

5. Right Arrow to expand the entry.

6. Down Arrow to highlight your current mouse device.

7. Use Shift + F10 to open the drop-down menu.

8. Select Properties and hit the Enter.

9. Tab and Right Arrow to the Driver tab.

10. Tab to Update driver. Thus you can update the mouse driver.

 

Refer this document to further troubleshoot mouse issues with your PC. Link: https://hp.care/2JMnpnq

 

 

If the solution provided worked for you, please mark accepted solution for this post.

 

Let me know if this works!

Have a great day ahead! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

                                                                                                                               

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!


Thank you very much for your quick response. I will safe your info for future but I managed to solve the problem after several attempts with trying the USB in a different port.

regards

Pip131

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A4Apollo
Retired
Retired
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Message 4 of 4
Flag Post
HP Recommended

@Pip131, Thanks for your prompt response and time.

 

I appriciate your efforts for writing back to us.

 

As you mentioned after trying with a different USB port the issue got resolved.

 

I am happy to hear that your issue got resolved.

 

If you have any queries in future related to any HP products, you can always reach out to us.

 

We will try our best to help you out.

 

Take care,

Have a great day! 🙂

A4Apollo
I am an HP Employee

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