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‎04-20-2022 09:04 AM

HP Recommended

Took mouse to dealer (Currys) for replacement. He said he could not test without the dongle. But I checked at home and my kit does not have a dongle because as far as I know it is a bluetooth connection (no dongle required). Should he be able to test my mouse in his shop?

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1 ACCEPTED SOLUTION

Accepted Solutions

‎04-20-2022 09:28 AM

HP Recommended

Yes, if bluetooth it can be tested.

 

From my experience, mechanical parts such as keyboard and mouse have very short warrantee compared to the system.  A typical combo bluetooth / Wi-Fi mouse with receiver is about $12 USD and far cheaper than the miimum service charge.  Check your warrantee and see if the mouse is covered.

 

I assume you checked the battery and looked for the flashing LED that indicates the device is attempting to connect.   If seems to be working but cannot connect then you need to delete the device from the list of bluetooth devices and then retry the connection.

 

 

I am a volunteer and I do not work for, nor represent, HP
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2 REPLIES 2

‎04-20-2022 09:28 AM

HP Recommended

Yes, if bluetooth it can be tested.

 

From my experience, mechanical parts such as keyboard and mouse have very short warrantee compared to the system.  A typical combo bluetooth / Wi-Fi mouse with receiver is about $12 USD and far cheaper than the miimum service charge.  Check your warrantee and see if the mouse is covered.

 

I assume you checked the battery and looked for the flashing LED that indicates the device is attempting to connect.   If seems to be working but cannot connect then you need to delete the device from the list of bluetooth devices and then retry the connection.

 

 

I am a volunteer and I do not work for, nor represent, HP
If you think this reply was helpful, please mark it as so or as a solution.. Thank You!
1 person found this reply helpful
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‎04-23-2022 05:34 AM

HP Recommended

Thanks, very helpful. It appears they are about£25 (US$33) in the uk. It's only a few months old so I want to complain on principle to the supplier store and get a replacement if it's a dud. Not a big deal but rather irritating.

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