-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Desktops
- Desktop Wireless and Networking
- My Acer PC is connected via WiFi and will print reports etc ...

Create an account on the HP Community to personalize your profile and ask a question
05-13-2022 06:15 AM
I have an Acer PC which is connected to my HP printer via WiFi. It will print ink reports etc from my computer but when I try to print photos from my PC they just go into a queue and will not print.
05-13-2022 10:57 AM - edited 05-13-2022 11:01 AM
You need to be running HP smart to find what is wrong and HP Smart is designed for modern OS which does not include windows 7. My opinion, worth about $.02
The upgrade from 7 to 10 is still free and will not delete any of your documents.
The upgrade from 32bit to 64 bit is also free but requires a clean install so important docs should be saved first
You did not mention the Acer model. If the CPU is only 32bit then cannot upgrade to 64.
You did not mention your printer model. If it is really old possibly the Wi-Fi will not work in windows 10 due to security changes. If it only uses WEP and TKIP it will not function when you upgrade the Acer.
Support for win7 ended long ago. Updated drivers are being released all the time for window 10. Please upgrade.
https://www.howtogeek.com/509087/how-to-upgrade-from-windows-7-to-windows-10-for-free/
Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it