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- My Bluetooth system is broken

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07-29-2026 08:09 PM - edited 07-29-2026 08:14 PM
I had an update on my computer and the issue has come back not too long after, what else can I do to fix it.
All the bluetooth section except for the bluetooth adapter is hidden and all show this:
The bluetooth adapter says this in the properties tab:
"Windows has stopped this device because it has reported problems. (Code 43)"
07-31-2026 10:59 AM
Hi @MimiB21
Thank you for responding.
I understand that you are facing the issue again. Since the adapter is also reporting Code 43 and the Bluetooth toggle disappears intermittently, Windows appears to be reinitializing the Bluetooth device when the issue occurs. I would request you to please follow the steps:
Please try the following additional steps:
- Open Device Manager.
- Expand Bluetooth.
- Right-click MediaTek Bluetooth Adapter and select Uninstall device.
- If available, select Attempt to remove the driver for this device.
- Restart the notebook and allow Windows to detect the adapter again.
Also, when the issue occurs next time:
- Open Device Manager.
- Right-click MediaTek Bluetooth Adapter.
- Select Properties > General.
- Share a screenshot of the General tab showing the complete Code 43 message.
I Hope this helps.
Have a good day.
I'm an HP Employee.
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07-31-2026 01:07 PM - edited 07-31-2026 03:27 PM
I've already done these steps more than once, what else can I do.
But is this it?
Device settings for USB\VID_13D3&PID_3567&MI_00\6&2af7c8f&1&0000 were not migrated from previous OS installation due to partial or ambiguous device match.
Last Device Instance ID: USB\VID_0BDA&PID_887B\00e04c000001
Class GUID: {e0cbf06c-cd8b-4647-bb8a-263b43f0f974}
Location Path:
Migration Rank: 0xF000FFFFF000F132
Present: false
Status: 0xC0000719
08-01-2026 01:59 PM
Hi @MimiB21
Thank you for responding.
The MediaTek Bluetooth Adapter is failing with Code 43, which indicates that Windows has stopped the Bluetooth hardware because it reported a hardware or driver failure. Since reinstalling the driver, updating it, repairing the headset, and disabling power management did not permanently resolve the issue.
I would request you to contact the nearest service center for assistance, if the device is out of warranty, it may incur charges: https://support.hp.com/in-en/help/service-center
Have a good day.
I'm an HP Employee.
If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.
And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.
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