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Locked

‎11-20-2019 01:47 PM - edited ‎11-20-2019 01:49 PM

HP Recommended
Product: Wireless Mouse X3300
Operating System: Microsoft Windows 8.1 (32-bit)

See title. Product worked fine 10 minutes ago after a while of no use.

 

The system sees the mouse connected, the battery level etc. but the mouse cannot move the cursor.

If i leave it and re-connect, it works for a few seconds and then goes back to not working 

1 REPLY 1

‎11-23-2019 01:03 PM

HP Recommended

@ldsstudentjts
Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Have you tried using the mouse on a different computer? 
  • Have you updated the USB drivers? 
  • Have you tried with different USB ports on your computer?

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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