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- HP Community
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- My OneDrive cannot sync...
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11-17-2023 07:09 AM
Every time I log into my desktop the red x is located on my onedrive sync where it was paused. I try to click on it to fix it and it just brings me to HP Assistance link to log in. How do I fix?
11-21-2023 09:36 AM
Hi @DR96,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
It seems like there might be an issue with your OneDrive synchronization on your HP Slimline Desktop. Here are some steps you can try to resolve the problem.
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Check Internet Connection: Ensure that your computer is connected to the internet. OneDrive requires an active internet connection for synchronization.
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Sign In to OneDrive: Make sure you are signed in to your Microsoft account associated with OneDrive. If not, sign in and see if the issue persists.
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Update OneDrive: Ensure that your OneDrive application is up to date. You can do this by checking for updates in the Microsoft Store or by downloading the latest version from the official website.
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Restart OneDrive: Sometimes, restarting the OneDrive application can resolve synchronization issues. Right-click on the OneDrive icon in the system tray (bottom right corner of your screen) and select "Close OneDrive." Then, reopen it from the Start menu or desktop.
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Reset OneDrive: If restarting doesn't work, you can try resetting OneDrive. Open the Run dialog (Win + R), type
%localappdata%\Microsoft\OneDrive\onedrive.exe /reset
, and press Enter. This will reset the OneDrive sync engine. -
Check OneDrive Settings: Open the OneDrive settings and make sure that the folders you want to sync are selected. You can do this by right-clicking on the OneDrive icon in the system tray and selecting "Settings."
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Reinstall OneDrive: If none of the above steps work, you may consider uninstalling and reinstalling OneDrive. You can uninstall it from the Control Panel and then download and install the latest version from the official OneDrive website.
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Check for HP Updates: Ensure that your HP Slimline Desktop has the latest system updates and drivers installed. You can check for updates using the HP Support Assistant or by visiting the HP website.
Remember to back up any important data before making significant changes to your system or reinstalling software.
I hope this helps.
Take care and have a good day.
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Alden4
HP Support