My WI-FI adapter/driver

[Bobbyboy56]

My 
HP All-in-One - 20-c028 had built in WI-Fi when I purchased it. WHen I got a new NET privider they had to have me hardwire/ethernet hookup to run speed tests. AFter they left, I left it hard wired. WHen I went to move the computer and removed the ethernet cable, my computer is suddenly no longer Wi-FI compatible. I only have the option of dial up or ethernet. Would appear my wi-Fi adapter/driver has vanished. I have went to the HP Support and attempted to re download the available drivers on there, it will start the process and then just stop. WHat do I need to do to fix this issue?

[asmita6658]

Hi @Bobbyboy56

Welcome to the HP Support Community. 

Try these steps -

Step 1 Network Troubleshooter -
1) In the search box, type and open "Troubleshooter".
2) Click on "Network and Internet".
3) Click on "Internet Connections". 

Step 2 Re-install the Network Adapter -
1) In the search box on the taskbar, type Device Manager, and then select Device Manager from the list of results.
2) In Device Manager, select Network adapters > the network adapter name.
3) Right-click on the network adapter, and then select Uninstall device > Delete the driver software for this device check box > Uninstall.
4) Restart the computer. 

Try updating the driver by connecting the ethernet cable - 

Step 3 Windows Updates - 

1) In the search box, type and open Windows Updates. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

Step 4 HP Support Assistant Updates - 

1) In the search box, type and open HP Support Assistant. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

Hope this helps! Keep me posted. 

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