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HP Recommended

Hi guys. I bought my HP Omen 2021 having Intel AX200 as wifi card. Since the date I bought the laptop, my laptop has been experiencing this problem where some times it does not connect to any wifi at all. I have taken my laptop *twice* to the place I bought it but this problem could not be reproduced at the shop at all. Both times the shop owner has sent me back claiming my wifi card does not have any problem.

But this problem persists. I have changed my router twice according to the suggestion from the shop owner. I have reinstalled my windows 10 twice. I have also installed Linux. Every time I install a new OS, the problem goes away for like 1-2 days but it resurfaces.

The place that I bought the laptop from is too far; and the problem might not be reproduced at the shop like it did twice before. The shop owner claims it is not a problem with WIFI card because the hardware either works or it does not. He claims that it must be an issue with the router. But I have changed the router twice and tried it many times. I myself am a computer engineer, and I believe the hardware is at fault here.

I would like to get this problem fixed before that. Any suggestions would be highly appreciated.

1 REPLY 1
HP Recommended

Hello, and Welcome to the HP Support Community!

 

This is a bit of a stumper.   Try the troubleshooting routines offered in the following link:

 

https://support.hp.com/us-en/help/diagnostics?category=computing&issue=network-issues

 

WyreNut

-------------------------------------------------
Former Expert in the PalmOS, WebOS, and Android sections of this Community Forum.
I am a Volunteer here, not employed by HP.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.