cancel
Showing results for 
Search instead for 
Did you mean: 
Mark19771
New member
1 0 0 0
Message 1 of 3
237
Flag Post

My WiFi isn’t working and it is a realtek RTL8821CE.

HP Recommended
HP All in One 24-f0xx
Microsoft Windows 10 (64-bit)

My computer has stopped accessing the Internet. The network properties page says my WiFi is not present and the connectivity states is disconnected. The WiFi is a Realtek RTL8821CE. Please can you help?

2 REPLIES 2
Lil_Boy_Blue
Level 12
7,692 7,654 332 701
Message 2 of 3
Flag Post
HP Recommended

Hi
First:- Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat

NOW begin checking/testing/proving the Hardware is fit for purpose.

Power on your PC, press ESC (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).
AND/OR
HOW DO I USE DIAGNOSTICS?

HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The tool runs within the Windows operating system in order to diagnose hardware failures. HP PC Hardware Diagnostics Windows comes pre-installed on new HP computers, but if not on yours, download here:- http://ftp.hp.com/pub/softpaq/sp93001-93500/sp93457.exe

HWT WiFI.png

0 Kudos
Paul_Tikkanen
Level 21
Level 21
129,047 119,225 19,462 29,745
Message 3 of 3
Flag Post
HP Recommended

Hi, @Mark19771 


That model wifi adapter is plagued with issues like you reported, and Realtek is constantly releasing driver updates to try and correct the problems with their 8822 and 8821 AC wifi adapters.

The only suggestion I can offer, would be to update the wifi driver to the latest version they have released to HP, and restart the PC.

2024.0.9.103/2024.0.4.108 Jul 18, 2019

https://ftp.hp.com/pub/softpaq/sp98001-98500/sp98489.exe

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation