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HP Recommended
HP All-in-One 24-f0034na

I don’t know what to do, I’ve ran diagnostics on everything and I have passed all the tests, please someone tell me how to fix this. It’s just stuck on a black screen no matter how many times I’ve restarted it. Any help would be welcomed please.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi @Samuel82,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

I see that you are facing an issue with your laptop that is not booting into windows.

Please follow the steps below to perform a reset.

 

1) Shut down the computer.

2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.  

3) Select the F11 key to enter the recovery environment.

4) On the Choose an option screen, select Troubleshoot.

4) "Reset your PC" and restore your system.

5) From here just follow the screen instructions until the reset is completed.

 

Kindly refer to the steps on this link for reference and let me know if that resolves the issue.

 

 Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

View solution in original post

5 REPLIES 5
HP Recommended

Hi @Samuel82,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

I see that you are facing an issue with your laptop that is not booting into windows.

Please follow the steps below to perform a reset.

 

1) Shut down the computer.

2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.  

3) Select the F11 key to enter the recovery environment.

4) On the Choose an option screen, select Troubleshoot.

4) "Reset your PC" and restore your system.

5) From here just follow the screen instructions until the reset is completed.

 

Kindly refer to the steps on this link for reference and let me know if that resolves the issue.

 

 Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

HP Recommended

I’m gonna try this out now and I’ll let you know what happens, thank you!

HP Recommended

Hi @Samuel82,

 

Please perform the above steps at your convenience and let me know if that resolves the issue.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

HP Recommended

Thank you so much, finally my computers up and running now. Have an extremely good day 👍 

Kindest regards, Samuel

HP Recommended

Hi @Samuel82,

 

That's great! Happy to hear that the issue has been resolved. I appreciate your efforts in performing the steps to fix it and If you need further assistance feel free to reach out to us.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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