-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Desktops
- Desktop Wireless and Networking
- My computer is stuck on the black lock screen where the time...

Create an account on the HP Community to personalize your profile and ask a question
01-11-2024 07:22 PM
I don’t know what to do, I’ve ran diagnostics on everything and I have passed all the tests, please someone tell me how to fix this. It’s just stuck on a black screen no matter how many times I’ve restarted it. Any help would be welcomed please.
Solved! Go to Solution.
Accepted Solutions
01-14-2024 01:40 PM
Hi @Samuel82,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
I see that you are facing an issue with your laptop that is not booting into windows.
Please follow the steps below to perform a reset.
1) Shut down the computer.
2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.
3) Select the F11 key to enter the recovery environment.
4) On the Choose an option screen, select Troubleshoot.
4) "Reset your PC" and restore your system.
5) From here just follow the screen instructions until the reset is completed.
Kindly refer to the steps on this link for reference and let me know if that resolves the issue.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
I hope this helps.
Take care and have a great day ahead!
Irwin6
HP Support
Irfan_06-Moderator
I am an HP Employee
01-14-2024 01:40 PM
Hi @Samuel82,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
I see that you are facing an issue with your laptop that is not booting into windows.
Please follow the steps below to perform a reset.
1) Shut down the computer.
2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.
3) Select the F11 key to enter the recovery environment.
4) On the Choose an option screen, select Troubleshoot.
4) "Reset your PC" and restore your system.
5) From here just follow the screen instructions until the reset is completed.
Kindly refer to the steps on this link for reference and let me know if that resolves the issue.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
I hope this helps.
Take care and have a great day ahead!
Irwin6
HP Support
Irfan_06-Moderator
I am an HP Employee
01-17-2024 07:51 AM
Hi @Samuel82,
Please perform the above steps at your convenience and let me know if that resolves the issue.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
I hope this helps.
Take care and have a great day ahead!
Irwin6
HP Support
Irfan_06-Moderator
I am an HP Employee
01-21-2024 03:51 AM
Hi @Samuel82,
That's great! Happy to hear that the issue has been resolved. I appreciate your efforts in performing the steps to fix it and If you need further assistance feel free to reach out to us.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
Take care and have a great day ahead!
Irwin6
HP Support
Irfan_06-Moderator
I am an HP Employee