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Honor Student
Posts: 3
Member Since: ‎02-25-2017
Message 1 of 5 (239 Views)
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My computer keeps droping my connection to a modem.

Product Name: 450-a114
Operating System: Microsoft Windows 10 (64-bit)

The computer keeps diconnecting from at&t modem using wi fi. A new modem was installed, but same problem. The computer is a little over a year old. When it works everything is fine, but it drops the internet connections at anytime whether I playing a game, in my email, or on the internet. The only way I can get the computer back on line is to shut it domw and disconnect the power for a few minutes. After that it restarts and works fine for hours the it disconnects again. It's a little fustrating to keep shutting it down.

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Re: My computer keeps droping my connection to a modem.

You're very welcome.

 

Glad you got it to work better.

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Provost
Posts: 84,794
Member Since: ‎07-13-2010
Message 2 of 5 (226 Views)

Re: My computer keeps droping my connection to a modem.

[ Edited ]

Hi:

 

The product specs for your PC indicate that it comes with a Realtek 8188EE b/g/n wireless network adapter, and the W10 driver on your PC's support page is from 9/2015.

 

If that information is correct...Newer W10 drivers for that model wlan card have been released since that date, so you may want to try the most recent version of the driver, and see if that resolves the problem.

 

2023.46.1031.2016 Rev.A (26 Dec 2016)

 

This package contains the driver installation package for the Realtek RTL8723BE/RTL8188EE wireless LAN Controller in the supported models running a supported operating system.

 

ftp://ftp.hp.com/pub/softpaq/sp78501-79000/sp78748.exe

Honor Student
Posts: 3
Member Since: ‎02-25-2017
Message 3 of 5 (174 Views)

Re: My computer keeps droping my connection to a modem.

I tried the fix you suggested, sorry to say it didn't work. I'm open for any additional fixes you may have.

Thanks

Honor Student
Posts: 3
Member Since: ‎02-25-2017
Message 4 of 5 (102 Views)

Re: My computer keeps droping my connection to a modem.

I tried a suggestion you made to a person that had a similar problem. Uninstall Realtek RTL8188EE 802.11 bgn Wi-Fi Adapter and then reinstall it. I did that and down loaded the updated software and so far no problems.

Thanks

Provost
Posts: 84,794
Member Since: ‎07-13-2010
Message 5 of 5 (95 Views)

Re: My computer keeps droping my connection to a modem.

You're very welcome.

 

Glad you got it to work better.

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