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Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
NyanaCurlz
New member
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Message 1 of 2
308
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My computer shows no options for any means of connection other than an Ethernet cord

HP Recommended

There are no options for connecting other than an Ethernet Cable. When I troubleshoot it says I need to connect to an Ethernet, and the WiFi tab on the task bar is not a picture of a WiFi symbol, it’s a picture of a desktop next to a Ethernet wire. The only available option under the network adapter settings is an Ethernet option named “Broadcom NetXtreme Gigabit Ethernet”. I’m not sure if the computer connected to WiFi before as it is a used refurbished computer and this problem has been going on since I first set it up yesterday. All of these photos had to be taken on my phone so I apologize for the bad qualityAll of these photos had to be taken on my phone so I apologize for the bad quality

 

7897F154-EA21-496D-AB08-86ACB870F121.jpeg

 

9146EFFF-7679-453B-B5E3-0585E9967BDB.jpeg

 

8700E276-31C2-452C-AE45-E18498EBC3BF.jpeg

 

3BC082EB-715A-423B-906A-47ED21B01319.jpeg

 

87639312-51B7-421E-A46E-7DAC27924271.jpeg

 

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Lil_Boy_Blue
Level 12
7,692 7,642 335 734
Message 2 of 2
Flag Post
HP Recommended

Hi
Make, Model and OS please.
SKU: if possible by this method
WinKey + R and type msinfo32 Line 9
System SKU: N6K07EA#ABU

Please do not post Serial Numbers.

 

If you can open a CMD screen and type getmac something like this should show...

C:\>getmac

Physical Address Transport Name
=================== ==========================================================
48-48-48-48-48-27 \Device\Tcpip_
B0-B0-B0-B0-BO-28 Media disconnected
48-48-48-48-48-28 Media disconnected

 

From the above requests we can move forward. To this...

 

Copy, Paste and Save in Notepad, as LBB2Z.bat and double click to run.
Post anything non-personal, but relevant please.

 

@ECHO OFF
getmac
PAUSE
netsh wlan show interfaces
PAUSE
netsh wlan show drivers
PAUSE

1 step at a time please.

if in doubt please ask.

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